Solved

tracing an auto forward

Posted on 2008-06-25
4
333 Views
Last Modified: 2008-12-05
i am trying to trace an auto-reply in outlook/exchange.
the scenario is i have a user who just quit and i am forwarding his mail to me. he had set up an auto forward to have all emails to helpdesk@company.com automatically forward to his email as well as deliver to the standard help desk email box.
since i have the help desk email box set up as an additional email box in outlook, i don't need want to receive a duplicate in his email that forwards to me.
helpdesk account does not have a forward in exchange.
his machine is powered off, so outlook is obviously not running.
where else can i check for this?
0
Comment
Question by:-pH
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 23

Expert Comment

by:Stacy Spear
ID: 21877808
Why not disable auto-forward globally? That is a bad option to have enabled.

To do so,

In ESM, go to Global Settings, Internet message formats. On the right pane, right click properties on the default format. If there are multiple ones, it has to be disabled on all formats. Go to the advanced tab, uncheck allow automatic forward and click Ok.
0
 
LVL 23

Expert Comment

by:Stacy Spear
ID: 21877826
Also, to forward to his email, he needed to have a contact with that email on it. Delete that contact.
0
 
LVL 1

Author Comment

by:-pH
ID: 21878085
why is auto-forward a bad idea? is it some type of looping issue?
what will i do with forwards that i have in place for users that need them? will those be effected?

are you referring to a contact in outlook on his local machine that should be removed?
0
 
LVL 23

Accepted Solution

by:
Stacy Spear earned 500 total points
ID: 21884835
auto forward is bad for multiple reasons, one of the main is the situation you are in where a rogue employee sends out everything to a competitor, etc.

Looping can be a result of it as well.

I am from the security over function crowd. Even the boss can't do auto-forward. He must use either his BlackBerry or OWA. It keeps all the companies information and email where it belongs, at the company. Yes, disabling will kill it for everyone.

If the auto-forward was at his Outlook, then you need to login as him to disable it. If it was at the server (if he was an admin or had admin friends) then you need to find the contact in AD and delete it.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An analysis of the phishing scam that has been affecting Google users, along with steps to take for protection, as well as what to do if you receive one of the emails.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question