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-pH

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tracing an auto forward

i am trying to trace an auto-reply in outlook/exchange.
the scenario is i have a user who just quit and i am forwarding his mail to me. he had set up an auto forward to have all emails to helpdesk@company.com automatically forward to his email as well as deliver to the standard help desk email box.
since i have the help desk email box set up as an additional email box in outlook, i don't need want to receive a duplicate in his email that forwards to me.
helpdesk account does not have a forward in exchange.
his machine is powered off, so outlook is obviously not running.
where else can i check for this?
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Stacy Spear
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Why not disable auto-forward globally? That is a bad option to have enabled.

To do so,

In ESM, go to Global Settings, Internet message formats. On the right pane, right click properties on the default format. If there are multiple ones, it has to be disabled on all formats. Go to the advanced tab, uncheck allow automatic forward and click Ok.
Also, to forward to his email, he needed to have a contact with that email on it. Delete that contact.
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-pH

ASKER

why is auto-forward a bad idea? is it some type of looping issue?
what will i do with forwards that i have in place for users that need them? will those be effected?

are you referring to a contact in outlook on his local machine that should be removed?
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Stacy Spear
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