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tracing an auto forward

Posted on 2008-06-25
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Last Modified: 2008-12-05
i am trying to trace an auto-reply in outlook/exchange.
the scenario is i have a user who just quit and i am forwarding his mail to me. he had set up an auto forward to have all emails to helpdesk@company.com automatically forward to his email as well as deliver to the standard help desk email box.
since i have the help desk email box set up as an additional email box in outlook, i don't need want to receive a duplicate in his email that forwards to me.
helpdesk account does not have a forward in exchange.
his machine is powered off, so outlook is obviously not running.
where else can i check for this?
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Question by:-pH
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4 Comments
 
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Expert Comment

by:Stacy Spear
ID: 21877808
Why not disable auto-forward globally? That is a bad option to have enabled.

To do so,

In ESM, go to Global Settings, Internet message formats. On the right pane, right click properties on the default format. If there are multiple ones, it has to be disabled on all formats. Go to the advanced tab, uncheck allow automatic forward and click Ok.
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Expert Comment

by:Stacy Spear
ID: 21877826
Also, to forward to his email, he needed to have a contact with that email on it. Delete that contact.
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Author Comment

by:-pH
ID: 21878085
why is auto-forward a bad idea? is it some type of looping issue?
what will i do with forwards that i have in place for users that need them? will those be effected?

are you referring to a contact in outlook on his local machine that should be removed?
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Accepted Solution

by:
Stacy Spear earned 500 total points
ID: 21884835
auto forward is bad for multiple reasons, one of the main is the situation you are in where a rogue employee sends out everything to a competitor, etc.

Looping can be a result of it as well.

I am from the security over function crowd. Even the boss can't do auto-forward. He must use either his BlackBerry or OWA. It keeps all the companies information and email where it belongs, at the company. Yes, disabling will kill it for everyone.

If the auto-forward was at his Outlook, then you need to login as him to disable it. If it was at the server (if he was an admin or had admin friends) then you need to find the contact in AD and delete it.
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