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driver installation module stopped working and was closed

Posted on 2008-06-25
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Last Modified: 2013-12-01
I have a brand new Sony Vaio laptop I setup for a client running Vista Business SP1. I tried to install her HP P2015 printer but receive a message "driver installation module stopped working and was closed". Looks like a bunch of people out there are having problems like this and not just with this printer or Sony laptops. I see no answers anywhere, people are going crazy tryging to find a fix. Another post here says to install all your drivers first before installing SP1 but what about all the computers shipping with SP1 already installed now? I guess Technet has been unhelpful. Some people have stated that this started for them pre SP1 after a certain update sometime back in February. They do not say if they tried uninstalling that update or even which one it was. Any idea's?
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Question by:grafner521
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by:lacrewga
ID: 21867693
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by:grafner521
ID: 21968617
No, I can download the drivers and I have them right from HP's website. They will not install. All I ever get is the error above.
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grafner521 earned 0 total points
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Closing this question, I was able to fix this by tweaking the install. The first thing that tries to install are drivers for EWS. If you cancel the install and say do not ask again, go to device manager, and manually update drivers and point it to the directory where you extract the drivers that you download from HP, it works. Then turn off the print and back on, it will try to install, cancel it. Add a printer manually and select the USB01 port, point to the drivers in the extracted folder. Turn off the printer and back on again, the computer will find the printer again and will straighten itself out. The printer has been working fine now for two weeks.
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