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winword.exe crashes

Posted on 2008-06-25
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Last Modified: 2010-08-05
Winword.exe continues to crash on startup , after repair is done, as well as uninstalling and re-installing.
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Question by:chandlm22
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by:kosmoraios
kosmoraios earned 200 total points
ID: 21867406
What's the error you're receiving when it crashes?
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hitechhobo earned 400 total points
ID: 21867438
Try deleting normal.dot
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by:war1
war1 earned 400 total points
ID: 21867455
Hello chandlm22,

Adding to what hitechhobo suggested,

1. Delete MS Word toolbar template and other temp files.
http://help.cnet.com/Windows_Vista_series/9602-12576_39-0.html?messageID=2505911&ssaProductSeriesId=31740586&kw=Windows+Vista+series

2. Disable Word addins.  Go to  Tools => COM Add-ins, selecting the Add-in and clicking Remove. To remove a global template for the current Word session, you can select  Tools => Templates and Add-ins and deselect the relevant checkbox.

3. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

4. Repair MS Word. With Word open, go to Help > Detect and Repair.

5. If no joy, reinstall MS Word.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Hope this helps!
war1
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