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Backup Exec fails to access System State

Posted on 2008-06-25
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Last Modified: 2013-12-01
Upgrade to Backup Exec v12 from v11d and am now getting errors on 2 servers.  I have 20 other servers that back up just fine after the upgrade.  

The attached errorm message is received when viewing the Selections list and choosing the System State to be backed up.

The job log has this info in it:  

-------------------------------------------------------------------------------------
Backup- \\TRACKER\D: Unable to attach to \\TRACKER\System?State.

V-79-57344-33932 - Unable to attach to a resource.  Make sure that all selected resources exist and are online, and then try again.
----------------------------------------------------------------------------------------------------------------------------------------------------------------------

The server is online as as all other items on that server get backed up just fine.
SysStateError.JPG
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Question by:XUPH18DXK
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honmapog earned 375 total points
ID: 21902024
Does this apply? http://seer.entsupport.symantec.com/docs/290108.htm
Otherwise, try to apply http://support.microsoft.com/kb/940349 on the two servers.

What is the result of "vssadmin list writers" on those 2 servers?
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Author Closing Comment

by:XUPH18DXK
ID: 31470653
Applying SP1 fixed one of the servers.  The other one, this did not.  For the second one, I needed to re-register the VSS dlls.
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Expert Comment

by:markodenev
ID: 22150193
I get the same error when i do a vssadmin list writers nothing is returned
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Author Comment

by:XUPH18DXK
ID: 22165206
You'll need to re-register the DLLs that handle the VSS.

Here is a list of what to do:

1. Open a command prompt and change directories to \WINDOWS\system32
2. net stop vss
3. regsvr32 ole32.dll
4. regsvr32 vss_ps.dll
5. Vssvc /Register
6. regsvr32 /i swprv.dll
7. regsvr32 /i eventcls.dll
8. regsvr32 es.dll
9. regsvr32 stdprov.dll
10. regsvr32 vssui.dll
11. regsvr32 msxml.dll
12. regsvr32 msxml3.dll
13. regsvr32 msxml4.dll
14. Start the Volume Shadow Copy service by running "net start vss"


Run the "vssadmin list writers" again.  This time, it should provide some output, and your problem fixed.
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