Solved

HP 4000 13.1 error

Posted on 2008-06-25
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Last Modified: 2013-12-15
I am working on an HP4000. Here is what it does.  It picks up the first sheet of paper and feeds it into the fuser partially, then it picks up the second piece of paper and feeds it partially into the registration assembly. ( If you pull the paper tray out there is about a  quarter to a third of the page hanging down ). Then is shuts down with a 13.1 error.

It will print fine if you print from the Multi Purpose tray.

I have done the following.

replaced paper feed assembly
registration assembly
formatter
paper tray
toner cartridge
removed the lower part of the printer containing the paper tray and tried one from another printer.
Tested both PS102 and PS103, both are working.
Replaced the main motor on the right side of the printer.
Replaced tray one assembly, just for grins.
Replaced the fuser.

There is only one main item left that I haven't changed. Don't want to change it if there is something else I can try.
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Question by:RSPTX
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12 Comments
 
LVL 27

Expert Comment

by:David-Howard
ID: 21869346
This may just be a simple case of needing to replace the pickup/feed rollers.
Normally HP suggests replacing them around 9- to 120 thousand pages.
Have you tried a maintenance kit on this system yet?
David
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LVL 13

Expert Comment

by:compfixer101
ID: 21870162
what is the type of the printer, designjet? laserjet?
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Accepted Solution

by:
compfixer101 earned 200 total points
ID: 21870235
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LVL 92

Expert Comment

by:nobus
ID: 21872560
did you try if it does the same on another PC?  it seems like it picks the wrong dimension of paper
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LVL 4

Assisted Solution

by:mrfixitpc
mrfixitpc earned 50 total points
ID: 21880221
Well it looks like you have replaced alot on this printer.   Someone  else  asked  if  you had  replaced the roller  but if  you replaced  the paper  tray  then  this would have   come with new  rollers   or  you  had a spare  tray and  still used  old  rollers.  With the  paper tray  you replaced   was this NEW  or a used one???    The  error  code  states this     13.1 Paper delay jam at feed area. and   sounds more like you have a  broken  flag  someplace.   From the  control panel can  you  run a  config page and   what happens  if you only print off 1  page   at a time  will this jam  then?
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LVL 4

Expert Comment

by:mrfixitpc
ID: 21880226
If  you have   just replaced the  tray  2 paper  tray  with  a used one   there is a clutch  on the  tray  which   can   cause  the  paper  pickup slower  and  can be  cleaned  and if  this is not a new  tray   i would also  suggest  new  rollers   let me know what you have  done  with  reguards to  the  tray itself
0
 

Author Comment

by:RSPTX
ID: 21880250
It's not the pickup rollers. I have only been trying to print out the config page, and it prints two, the first config page and then the network config page.  I haven't been able to work on the printer the past day. I am going to try the PS 102 and 103 sensor assembly, if it's not that then I will assume that it's the engine control board. There is really nothing else left. I've never seen one of these sensors go bad, but guess there's a first time for everything.
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Author Comment

by:RSPTX
ID: 21880268
I've tried a known good paper tray and it still does it.
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LVL 4

Expert Comment

by:mrfixitpc
ID: 21880280
Ok     good  i just wanted to make sure     and  yes  the  ps 102 and  103  was my  next  suggestion   also
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LVL 92

Expert Comment

by:nobus
ID: 21881467
did you try it on another PC?
0
 

Author Comment

by:RSPTX
ID: 21883092
I never tried it on a PC.
0
 

Author Closing Comment

by:RSPTX
ID: 31470674
The website "recharger" was an excellent resource. I pulled the sensor out and there was a tiny piece of paper inside the PS102 housing. I went ahead and replaced the sensor as I didn't want to pull it completely apart again, but the piece of paper was most likely causing the error. Thanks for all the help. Now I know what to do in the future with this error. Thanks again.
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