Gentlee_nh
asked on
How do I find and install a missing driver for this DVD/CD burner?
The notebook will start fine into Windows XP *or* from a boot CD, so I know the drive is working to some degree. However, WindowsXP does not "see" the drive in the Storage areas. It does list the drive in the Device Manager, but with the yellow circle and exclamation point, saying that it cannot load a driver for the device.
What I have tried:
I went to Acer and looked for a driver, no luck.
I went to LiteOn and looked for a driver, no luck.
I uninstalled the DVD drive, scanned for hardware changes, it found the drive but no driver.
I uninstalled the IDE controllers and restarted, it found all drives but the DVD/driver was still in error.
What I have tried:
I went to Acer and looked for a driver, no luck.
I went to LiteOn and looked for a driver, no luck.
I uninstalled the DVD drive, scanned for hardware changes, it found the drive but no driver.
I uninstalled the IDE controllers and restarted, it found all drives but the DVD/driver was still in error.
I've never had to install a driver for a CD/DVD Rom/Burner, but sometimes you have to adjust the upper/lower filters:
http://support.microsoft.com/kb/314060
That should help. It sometimes happens after you uninstall certain programs like ones to burn CDs, etc.
http://support.microsoft.com/kb/314060
That should help. It sometimes happens after you uninstall certain programs like ones to burn CDs, etc.
ASKER
Slam69: I guess I'm missing something on that page. It apparently requires me to download DriverDetective in order to get the driver? I can't find a download link except for the program.
no the detective scans your system and recommends what driver you need
ASKER
Slam69:
Thanks anyway, I'm not looking to pay a ransom to get the driver. Driver Detective will only function if you pay for the program.
Thanks anyway, I'm not looking to pay a ransom to get the driver. Driver Detective will only function if you pay for the program.
ok ill have another look this morning see if i can track down the exact driver for yo myself
pinofrills gave you the solution: http://support.microsoft.com/kb/314060
CD/DVD drive's use native XP drivers; but, if Sonic, Roxio, or Nero get damaged or uninstall badly, they leave a hook for their driver (in addition to the normal ones) in the registry. You need to use regedit to delete the upper or lower filters entry to fix it.
CD/DVD drive's use native XP drivers; but, if Sonic, Roxio, or Nero get damaged or uninstall badly, they leave a hook for their driver (in addition to the normal ones) in the registry. You need to use regedit to delete the upper or lower filters entry to fix it.
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ASKER
pjnofrills:
I;m going to give your solution a try tomorrow (Tuesday). As has been said here, the drive is supposed to use native XP drivers, so there must have been a bad installation or a corrupted burner file. Will let you know.
I;m going to give your solution a try tomorrow (Tuesday). As has been said here, the drive is supposed to use native XP drivers, so there must have been a bad installation or a corrupted burner file. Will let you know.
use driver detective