Solved

How do I find and install a missing driver for this DVD/CD burner?

Posted on 2008-06-25
9
243 Views
Last Modified: 2013-11-17
The notebook will start fine into Windows XP *or* from a boot CD, so I know the drive is working to some degree. However, WindowsXP does not "see" the drive in the Storage areas. It does list the drive in the Device Manager, but with the yellow circle and exclamation point, saying that it cannot load a driver for the device.

What I have tried:
I went to Acer and looked for a driver, no luck.
I went to LiteOn and looked for a driver, no luck.
I uninstalled the DVD drive, scanned for hardware changes, it found the drive but no driver.
I uninstalled the IDE controllers and restarted, it found all drives but the DVD/driver was still in error.
0
Comment
Question by:Gentlee_nh
  • 3
  • 3
  • 2
  • +1
9 Comments
 
LVL 25

Expert Comment

by:slam69
ID: 21868323
0
 
LVL 3

Expert Comment

by:pjnofrills
ID: 21868586
I've never had to install a driver for a CD/DVD Rom/Burner, but sometimes you have to adjust the upper/lower filters:

http://support.microsoft.com/kb/314060

That should help.  It sometimes happens after you uninstall certain programs like ones to burn CDs, etc.
0
 

Author Comment

by:Gentlee_nh
ID: 21868821
Slam69:  I guess I'm missing something on that page. It apparently requires me to download DriverDetective in order to get the driver? I can't find a download link except for the program.
0
 
LVL 25

Expert Comment

by:slam69
ID: 21868889
no the detective scans your system and recommends what driver you need
0
Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

 

Author Comment

by:Gentlee_nh
ID: 21869629
Slam69:
Thanks anyway, I'm not looking to pay a ransom to get the driver. Driver Detective will only function if you pay for the program.
0
 
LVL 25

Expert Comment

by:slam69
ID: 21872449
ok ill have another look this morning see if i can track down the exact driver for yo myself
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 21874002
pinofrills gave you the solution: http://support.microsoft.com/kb/314060

CD/DVD drive's use native XP drivers; but, if Sonic, Roxio, or Nero get damaged or uninstall badly, they leave a hook for their driver (in addition to the normal ones) in the registry.  You need to use regedit to delete the upper or lower filters entry to fix it.
0
 
LVL 3

Accepted Solution

by:
pjnofrills earned 500 total points
ID: 21902330
Gentlee_nh, any luck attempting this fix?
0
 

Author Comment

by:Gentlee_nh
ID: 21903409
pjnofrills:
I;m going to give your solution a try tomorrow (Tuesday). As has been said here, the drive is supposed to use native XP drivers, so there must have been a bad installation or a corrupted burner file. Will let you know.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Sounds Issue on Dell Laptop 3 86
Hard Drive surgery 10 107
Clone from Hd to smaller SSD 87 170
Cell phone, internet, asian countries. 3 76
Lets start to have a small explanation what is VAAI(vStorage API for Array Integration ) and what are the benefits using it. VAAI is an API framework in VMware that enable some Storage tasks. It first presented in ESXi 4.1, but only after 5.x sup…
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now