Solved

Changing the print driver on a Mac

Posted on 2008-06-25
12
484 Views
Last Modified: 2013-11-12
Hi

I'm pretty good around Windows and Small Business Server and have just bought myself a mac due to increase in questions reagrding connectivity between Mac 7 Windows by my clients.

I'm an absolute Mac dummy, know nothing about them at all.

I've followed some instructions I found on hooking up a Mac to my SBS2003 domain and that is all working nicely.  I now need to add a printer to the Mac.

So, I go into printers, click the + and it shows me the HP Color Laserjet 2600n on my server.  I select it and it only gives me the option to install it using the HP Color Laserjet 2605 driver (2600n is not on the preinstalled drivers list).  I have accepted this and installed it.  I can print and it does appear in the print queue on my SBS server so I know the communications is fine.  But it sits in the queue and will not go and I suspect this maybe down to the wrong driver listed.

I have tried installing the correct driver from HP's website.  I install the package and it completes but nothing happens.  the driver does not appear on the drivers list, as it would within Windows.

I guess really I need a dummys guide to how to get this working!

Thanks for any help.
eMicros
0
Comment
Question by:eMicros
  • 6
  • 6
12 Comments
 
LVL 53

Expert Comment

by:strung
ID: 21868577
Have you deleted the old driver by clicking on the "-" button in the Print and Fax prefs ?
0
 

Author Comment

by:eMicros
ID: 21868730
All that does is delete the printer. I can re-add it again, but I still can't choose 2600n

eMicros
0
 
LVL 53

Expert Comment

by:strung
ID: 21868753
Are the top two items here:  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=446154&prodTypeId=18972&prodSeriesId=446153&swLang=8&taskId=135&swEnvOID=219

the ones you downloaded and installed? Did you follow the installation instructions?
0
 
LVL 53

Accepted Solution

by:
strung earned 50 total points
ID: 21868800
By the way, I found this comment, "Apr 20, 2006, 08:40 PM
I have an Intel Mini. It would not recognize the 2600n drivers until I updated the firmware that is on the HP site. After doing so (you'll need to temporarily connect via USB) it found the driver right away and I was able to switch to using the printer over the network.", here:

http://forums.macrumors.com/archive/index.php/t-185695.html

It may be that you first have to download the firmware update for your printer from the link above and install it while connected via USB.
0
 

Author Comment

by:eMicros
ID: 21868834
Hi strung

I installed the second one only.  I didn't want to flash the firmware incase it prevented it working on my windows server (i.e. i dont want to make it mac only).  Also, the printer is connected to the server via USB. Thats so that it appears in the active directory and is easily visible to all other windows based pcs on the domain.  I'm not sure hooking it up to the network switch will enable us to do this, but i may be wrong.
0
 
LVL 53

Expert Comment

by:strung
ID: 21868869
If you hook it up to the network switch, all computers should be able to print to it directly. It is a network printer and that is what it is intended for. I would be astounded if flashing the firmware would make it Mac only, but it sounds like that is what you need to do.
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 

Author Comment

by:eMicros
ID: 21869407
We then have no control over the print queue.  At the moment we can control printing to this printer through the active directory permissions.

I accept that this is the likely resolution, and had already found the forum you quoted from.  it is dated 2006/2007 so i was kind of hoping things might have improved with mac printing on intel h/w.

Essentially, i just want to change the driver and select the correct one from the list, instead of being forced to take one with a "similar" number.

I shall flash the printer and see if it will work from the mac in the current configuration using the 2605 driver.  I really would prefer not to hang it off an ethernet port but if thats what we have to do ...

0
 

Author Comment

by:eMicros
ID: 21869890
I tried to run the firmware update and it tells me it only works on versions of os x upto 10.4.x

Great.  Forward thinking there HP
0
 
LVL 53

Expert Comment

by:strung
ID: 21869909
Suggest you try HP tech support.  Sorry I can't be of more help.
0
 

Author Closing Comment

by:eMicros
ID: 31470693
Thanks for your help. Jase
0
 

Author Comment

by:eMicros
ID: 21870269
For future reference, I don't know how important the firmware update is, but let's assume it's crucial.
You cannot flash the firmware from a Mac running Leopard, as HP have put a version stamp in there and it only runs upto 10.4.x

However, the same firmware is available as a .exe if you look for XP drivers from the HP website.  Run that from a Windows based pc (mine was Vista), after having installed the 2600n first as a USB printer on that windows pc, and it updates the firmware just fine.

Following the rest of the instrructions on the accepted answer, it all works fine.
As a further note, I added this printer to the SBS2003 server and selected to share it and list it in the active directory.  So the fears I had about not being able to control user access to the printer is, at least partially, unfounded.  The pc's in our organisation pciked up the new share (gave it the same name) without further changes and everything still works ok.  I say partially, because of course anybody could manually install the printer from the ip address by creating a standard tcp/ip port under windows with the printers ip, which is readily available by printing a config report.  But thats not likley to happen :)

eMicros
0
 
LVL 53

Expert Comment

by:strung
ID: 21870560
Glad you got it to work. I should have thought of getting the Win version of the firmware update. Doh!
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

The /etc/authorization file in Mac OS X 10.x can be used to control access to the various panes of the System Preferences amongst other things. It’s used by some of us Mac Sys Admin’s to give Standard Users access to System Prefs panes that only adm…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now