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Iphone in Enterprise (Exchange)

Posted on 2008-06-25
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Last Modified: 2008-07-14
Iphone now reportedly works with Exchange Active Sync.  I've been handed the white paper from Apple with instructions to make it work here.   http://images.apple.com/iphone/enterprise/docs/MS_Exchange_fs.pdf

We have an exchange cluster (2 servers) and a separate OWA server - which I believe is configured as front end.  It has the SSL cert configured.  We do not use an ISA server

When Exchange was installed in this environment, it looks as if the installer decided not to use the "default web site" scenario and created a different web site for OWA.  Default Web Site (and it's six virtual directories) are 'stopped'.   The newly created web site (company.com) has only four virtual directories (exchange, exchweb, microsoft-server-activesync and public)  

One of the things I've tried was to create a new virtual directory called Exchange ActiveSync and I pointed it's directory to C:\Program Files\Exchsrvr\OMA\Sync  which is an empty folder...

We do not want the IMAP4 solution, which appears to be well documented.  Anybody had to set this up yet?  Can you give any insight as to what I'm missing?
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Question by:eva623
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8 Comments
 
LVL 31

Expert Comment

by:LeeDerbyshire
ID: 21874711
First thing I would check is the IIS Log File for the second web site.  Make sure that you see requests for the Microsoft-Server-ActiveSync directory, closely followed by internal requests to the Exchange directory.  Don't check the log files in the folder W3SVC1 - they are the logs for the default web site, and are probably not getting updated if the Default Web Site is stopped.
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Author Comment

by:eva623
ID: 21876383
Let me rephrase my request.
I have a 2 server Exchange cluster in the domain. They use shared NAS space to store the mailboxes. I also have a separate server on which the Outlook Web Access is running.  (SSL is installed)  

Where do I setup/configure exchange active sync?  And what are the steps to do so?

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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 21882859
There isn't usually anything to configure at the server end.  It's an integral (and non-optional) part of the installation.  Of course, you need to configure the client.  You normally just need to supply the DNS name of your server (i.e. mail.domain.com), your username, and password.  It uses HTTP ports, so if you are using OWA successfully, then ActiveSync should work, too.  Note, though, that if you require SSL on your OWA, then you will need to read the MS KB817379 .
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Accepted Solution

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eva623 earned 0 total points
ID: 21947147
I worked with Microsoft to get a solution.  I was correct in guessing that the people who installed Exchange and OWA in this environment did not complete it correctly.The virtual directories had to be deleted and recreated from ESM.  The permissions were set to Exchange -  Basic authentication; Exchange Web - anonymous access; Public - Basic authentication; Microsoft-Servre-Activesync - Basic Authentication and Exadmin - Basic Authentication.

To test - right click on Microsoft-Server-ActiveSync and select browse.  Getting error 501/505 means it's working correctly
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Expert Comment

by:Mikealcl
ID: 21984392
Eva I'm, having problems at the moment what are the authentication options suppose to be set too?
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Author Comment

by:eva623
ID: 21985290
This was done on the Front End server.  We already had SSL enabled (for OWA)

The main "Default Web Site", properties, directory security, enable anonymous access.

Right click each virtual directory and select properties .  Choose Directory Security, Authentication and Access Control - edit

EXADMIN - Basic Authentication
EXCHANGE - Basic Authentication
EXCHWEB - Enable anonymous access
Microsoft-Server-ActiveSync - Basic Authentication
Public - Basic authentication

Good luck!
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