We have an old adaptec snap server sharing files over the network. As of this morning, all users get the error access denied. What do we do?
We have an Adaptec Snap Server Model 2200. Within the last 3 days someone has changed the IP address. Everything worked fine for a couple of days but this morning, everyone was getting the access denied error. When I go into the DNS settings, there are no duplicate entries or conflicts.
I can actually ping the IP address but cannot access the share. The error it gives is: No network provider accepted the given network path. Any suggestions?
I can actually ping the IP address but cannot access the share. The error it gives is: No network provider accepted the given network path. Any suggestions?
ASKER
Thanks for your reply,
I forgot to mention that I did try both the friendly name and IP to access the share without any success.
We ran a disk check on the Snap Server and it's finished now, but we still cant connect. We also checked the IP configuration on the Snap Server
I forgot to mention that I did try both the friendly name and IP to access the share without any success.
We ran a disk check on the Snap Server and it's finished now, but we still cant connect. We also checked the IP configuration on the Snap Server
ASKER
Update: When I use nslookup on the friendly name it returns the IP address, but when I use nslookup on the IP address, the friendly name doesnt get returned. The entry is there, but, for some reason, it wont return the name.
ASKER
Update : When looking through the snap server log, I found the following error:
SMB : Can't resolve master browser IP address for domain DOMAINNAME
SMB : Can't resolve master browser IP address for domain DOMAINNAME
ASKER
Update: Upgraded the software for the Snap Server and turned off the Master Browser Resolution. Couldn't login still until I tried the local account. i.e. \\xxx.xxx.xxx.xxx\administ
At least we can access the files one way.
At least we can access the files one way.
It's good you don't want it to be a master browser. Otherwise it might conflict with the domain master browser. I have seen this before. Go to the PDCe command prompt and type NBTStat -rr. That should resolve the netbios broadcast of the master browser. Then try the Freindly name UNC path.
ASKER
I ran the command and tried the friendly name UNC path, but it didnt work
It's been a while since I had a snap server, Is there a way to make sure that Netbios over TCP/IP is enabled on that machine. Netbios uses broadcasts to notify the server it is available. This is a netbios problem and all we need to do is make sure the netbios name is provided to the server.
ASKER
Netbios over TCP/IP is enabled.
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post any updates so we can diagnose further