Solved

Clicking on a PDF (Adobe Acrobat) link in Internet Explorer 7 causes a popup error

Posted on 2008-06-25
5
1,643 Views
Last Modified: 2013-12-08
When I browse to a web page using IE7 and click on a PDF link, I get a popup "There is a problem with Adobe Acrobat/Reader. Please exit Adobe Acrobat/Reader and try again.". After clicking OK, about half the time the document will load into a separate PDF window; the other half nothing at all will happen.

Interestingly enough, *if* I leave the separate Adobe Reader window open and click other PDF links, they will load just fine into Internet Explorer so long as the separate Adobe PDF window open.

I've tried:
  (a) uninstalled and re-installed Adobe Acrobat several times to no avail
  (b) managing IE "add-ons" and checking those settings;
  (c) http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401258 - but only applies if you have Full Acrobat installed (I don't);
  (d) repairing the reader installation (via Control Panel Add/Remove);
  (e) Followed the steps in http://kb.adobe.com/selfservice/viewContent.do?externalId=333544;
  (f) Checked the registry key (re: http://www.adobeforums.com/webx/.59b54066);
  (g) deleting all of the Acrobat Reader registry keys I could find and then re-installing;
  (h) upgrading to Windows XP Service Pack 3 (the problem still occurs);

The same problem occurs in Firefox 2.0.0.14 and it simply says "Could not launch Acrobat".

This has been a frustrating issue.  Of course, Adobe refuses to provide any support whatsoever for their Reader. :-(  Anyone have any other thoughts, short of re-installing Windows?

0
Comment
Question by:lesterw2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 30

Expert Comment

by:Marc Z
ID: 21869967
How many actual Adobe programs are installed on this machine? I believe more then one can cause these types of issues.

Have you considered removing Adobe and installing Foxit's free PDF Reader?
Free one here
http://www.download.com/Foxit-PDF-Reader/3000-2079_4-10313206.html?tag=lst-1&cdlPid=10850580

Home page and paid version(if you click the wrong link)  here.
http://www.foxitsoftware.com/pdf/rd_intro.php
0
 
LVL 11

Expert Comment

by:robsantos
ID: 21870438
Are you currently "Displaying the PDF in Browser" - I mean have you tried it with the option cheked and unchecked?

To configure the browser to use Acrobat or Adobe Reader to open PDF files:

   1. Close your web browser.
   2. Start Acrobat or Adobe Reader.
   3. Choose Edit > Preferences.
   4. Select Internet in the list on the left.
   5. Deselect (or select) Display PDF in Browser, and click OK.
   6. Restart Internet Explorer or AOL.
0
 
LVL 44

Expert Comment

by:scrathcyboy
ID: 21870598
You're trying to fix Adobe when the problem is in IE 7's linking (or lack of it) to Acrobat reader.

Start, settings, control panel, internet options, programs tab -- if there is a choice for reader there, select your acrobat by browsing for the EXE.

If not go into IE preferences (settings or tools) and look for a setting that allows IE7 to allow loading of external applications.  Again, browse to find Acrobat EXE.

If not, windows explorer, tools, folder options, file types, go to PDF file type, and browse to open with Adobe Acrobat reader -- or use IE7 and click DDE and link it to Acrobat reader.  

Reboot, and IE7 should pick the correct linking.
0
 
LVL 1

Accepted Solution

by:
lesterw2 earned 0 total points
ID: 21977424
Unfortunately, none of the above solutions worked. I finally flattened my machine and reinstalled everything from scratch. What do you know... that worked! Only took me about 14 hours!
0
 
LVL 30

Expert Comment

by:Marc Z
ID: 22036169
yes, Adobe will do that to you.  I haven't installed adobe in years. Been using Foxits Free pdf reader for quite some time.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Healthcare organizations in the United States must adhere to the guidance of both the HIPAA (Health Insurance Portability and Accountability Act) and HITECH (Health Information Technology for Economic and Clinical Health Act) for securing and protec…
All of the resources available today make learning a new digital media easier than ever-- if you know where to begin. This is a clear, simple guide to a few of the basic digital art mediums and how to begin learning them on your own.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question