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Mailboxes, Folders, or Messages Are Not Visible for Restore in Backup Exec 11d

Posted on 2008-06-25
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Last Modified: 2013-12-01
I performed fulls backups once a week and differential backups nightly for our Exchange 2003 SP2 server.  The job history says the backups were successful along with the size of the backups, time it took to complete, etc.  I even get email messages with the status and a copy of the job log as an attachment.  I discovered recently while trying to perform a restore that when I drill down to the Information Stores on our Exchange Server user mailboxes and their subitems are no longer visible.  I can select the information stores for restore and that is it.  Recently I enabled the Advanced Open File Option (AOFO) option which enabled the Volume Shadow Copy Service (VSS) option.  Everything runs fine.  When I go back in the restore list to the date I turned on AOFO and VSS I can see the mailboxes for a couple of weeks.  After that the mailboxes disappeared.  I recreated the full and differential jobs with AOFO not selected and am having the same issue.  I created a fresh full email backup job AOFO/VSS not selected and ran it from a different Backup Exec Server and tape autoloader and had no success.

I even installed Service Pack 3 for Backup Exec which mentioned this problem in its release notes.  
One thing I noticed when I printed out the the settings for the backup jobs it said AOFO was enabled and VSS was set even though when you look in the AOFO section the checkbox is unchecked.

At this point I can't verify if the email backup information in the Backup Exec's recent job logs is reliable.
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Question by:kabukiblack
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by:LegendZM
ID: 21871444
I had the same problem for the longest time when using this with SQL 2005, I just never realized that VSS/AOFO caused the problem until I called symantec. Once they're disabled and you create a new Full Backup things should return to normal.

Using Advanced Open File Option (AOFO) option which enabled the Volume Shadow Copy Service (VSS) option with Exchange or SQL will prevent restoring of individual mail boxes. Make sure on the global settings of Backup Exec you have those features off as well.  If that still doesn't work, Do you have support time with Symantec available? If so, they can probably do a WebEx and go through it with you.
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Author Comment

by:kabukiblack
ID: 21883972
I checked under Tool_>Options for the default AOFO and VSS settings. There are turned off.
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Author Comment

by:kabukiblack
ID: 21968191
After doing some digging I found a discussion group that suggested deleting the original backup jobs.  Since we're a small company it wasn't a lot of work to recreate the jobs.  I was able to run the backups and get the mailboxes and folders to show up in the restore.
Someone in the discussion group suggested that AOFO is available during the backup exec install for evaluation.  If jobs were created and the evaluation period expires without an AOFO license installed, the AOFO settings will be tattooed into future backup jobs.
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LegendZM earned 1500 total points
ID: 21970457
ahh good to know, well create new backup jobs and it should be fine.
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