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IBM/Lenovo computer shuts off when using Norton 360 or Acronis Backup Software

Posted on 2008-06-25
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Last Modified: 2016-10-27
When opening the Norton 360 console and trying to run a virsuscan, the computer shuts off/goes into standby (the monitor turns off and the power button blinks).  This is also the case when trying to run Acronis, which is a backup imaging software that we use for mutliple clients, in which none of the others encounter this problem.  It doesn't appear that the computer is overheating and shutting itself off since it only shuts off when "triggered" by accessing these programs.  Also, we naturally can't run a virusscan since this is one of the two events which makes the computer shut off.  Our client has to power everything down and then back up again to get Windows working normally again.  She is running Windows XP Pro.  Any general thoughts or areas to begin troubleshooting would be greatly appreciated, thanks.
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Question by:sasllc
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iidts earned 250 total points
ID: 21870787
have u tried running the anti-virus in safe mode? boot up machine and before the windows xp logo pops up hit f8..see if you can run it like that.it might be having a conflict with another program or file.
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by:Wakeup
Wakeup earned 250 total points
ID: 21902542
I agree with running it in safe mode to see if you get any different results...
You may try running hijackthis and post your HJT log here....and we can see if something abnormal is running.  

Also most of my IT buddies and the people I work with do not like Norton anything....Acronis is ok, but any norton security products are not up to par these days.

You may also try using some different programs like:
AVAST
AVG
Super Antispyware
Spybot Search and Destroy
Etc...
You can find them using Google to search for them.

Link to HJT:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
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Author Comment

by:sasllc
ID: 21915432
Thank you.  I finally got to the customer site and found that in this case it was shutting down because the fan in the power supply had failed, and it was apparently overheating when running intensive apps such as Norton scan and Acronis image backup.
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