Solved

Need to fix IE - will only open to Internet ONCE

Posted on 2008-06-25
3
234 Views
Last Modified: 2013-12-09
I have a customer that is able to open Internet Explorer when he FIRST turns on his computer. IF he closes the IE window, he is unable to access the Internet again unless he reboots his machine. We have tried uninstalling IE 7 and using IE 6.1 but the problem remains. I have looked through the previous questions related to Internet Explorer and did not find anything that might resolve the problem.

ALSO, there are 9 other workstations (all peer-to-peer) using Symantec EndPoint protection, XP Pro SP3 & IE7...and none of these workstations are having a problem. This workstation just had a new hard drive installed and all software re-installed. It was supposed to be 'clean'. It worked without a problem for the first week after it was re-installed. The only other bit of information that I could glean from the customer was that the user was out for a week and one of the other office workers had been using this workstation intermittently. No mention of an error or answering a prompt incorrectly... We all know how that works!

I won't be able to look at the machine until next monday. I usually use NTR or WebEx to remotely administer a machine...but I cannot get either to work on this machine. I will install Mozilla or Maxthon to verify that the Internet is working and that I can re-open the program without issue.. Since it is a long drive and I cannot WAIT for replies after I post...ANY suggestions or areas to look would be greatly appreciated before I get to the customer site.
0
Comment
Question by:Dubbi47
  • 2
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 21870073
Hello Dubbi47,

1. An addon may be interfering. Disable Addons.  If you have Windows XP SP2, go to Tools > Add-on Manager, and uncheck the addons.

If using Windows XP SP1 or earlier, disable third party extensions. With IE open, go to Tools > Internet Options > Advanced. Uncheck "Third party extensions". Click Ok. Reboot computer.

2. If no joy, check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus and other security programs, firewall, toolbars like Google and Yahoo, and desktop programs like MSN and Goole.

3. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Click OK.

4. Reset IE settings.  Go to Tools > Internet Options > Programs.  Click on "Reset Web Settings" button. Go to Advanced tab and click "Restore Defaults" button. Go to Security tab and move the bar to Medium or Default. Click OK. Close all browsers. Reboot the computer.

5. If no joy, run the System File Checker to repair any broken system files.  Go to Start > Run and type sfc /scannow
and hit OK.  You will need your Windows XP CD when asked.

6. Create a new user account in Windows.

7. If no joy, repair or reinstall Internet Explorer and Outlook Express in Windows XP
http://windowsxp.mvps.org/IEFIX.htm
OR
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Hope this helps!
war1
0
 

Author Closing Comment

by:Dubbi47
ID: 31470778
The problem was an add-on that was corrupt. After disabling the add-ons and determining which add-on (spybot s & d). I uninstalled and re-installed that program and everything works great.
0
 
LVL 97

Expert Comment

by:war1
ID: 21921735
Dubbi47, glad the problem is fixed.
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

766 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question