Need to fix IE - will only open to Internet ONCE
Posted on 2008-06-25
I have a customer that is able to open Internet Explorer when he FIRST turns on his computer. IF he closes the IE window, he is unable to access the Internet again unless he reboots his machine. We have tried uninstalling IE 7 and using IE 6.1 but the problem remains. I have looked through the previous questions related to Internet Explorer and did not find anything that might resolve the problem.
ALSO, there are 9 other workstations (all peer-to-peer) using Symantec EndPoint protection, XP Pro SP3 & IE7...and none of these workstations are having a problem. This workstation just had a new hard drive installed and all software re-installed. It was supposed to be 'clean'. It worked without a problem for the first week after it was re-installed. The only other bit of information that I could glean from the customer was that the user was out for a week and one of the other office workers had been using this workstation intermittently. No mention of an error or answering a prompt incorrectly... We all know how that works!
I won't be able to look at the machine until next monday. I usually use NTR or WebEx to remotely administer a machine...but I cannot get either to work on this machine. I will install Mozilla or Maxthon to verify that the Internet is working and that I can re-open the program without issue.. Since it is a long drive and I cannot WAIT for replies after I post...ANY suggestions or areas to look would be greatly appreciated before I get to the customer site.