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Network realm on this PC isn't right and it's passing all the hardware tests.

Posted on 2008-06-25
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Last Modified: 2013-11-12
I have a customer with a E1405 Laptop with XP Pro and it has the standard Broadcom onboard NIC and the Intel ABG WLan.  The Broadcom NIC isn't even showing up at ALL in the device manager and the WLan can see wireless networks, but it times out trying to get an IP address and ends up with a 169 ip address.  I tried reinstalling all the drivers with no success.  I ordered a replacement Wlan card with no  I did an OS repair with no success.  There are two unknown devices showing up as Base System Devices, but I don't know what they are since I have tried to go through and reinstall all the system drivers.  Any ideas?
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Question by:intelliwyse
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by:intelliwyse
ID: 21870328
UPDATE: the Base system devices were the Ricoh Card Readers
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by:Darr247
ID: 21871608
Can we assume you went to http://support.dell.com/support/downloads/driverslist.aspx?s=bsd&SystemID=INS_PNT_E1405&os=WW1&osl=en and got the chipset drivers (right above the Ricoh drivers) too?  Also the newest 'Broadcom - Driver' and 'Broadcom - Diagnostics Utility' updates, under Network there?

Reboot, hit F2 to go into the BIOS screen, and ensure the ethernet controller is enabled there... it should be listed in the Onboard Devices section, as 'Integrated NIC'.  Typically it would be set to Enabled w/PXE.
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intelliwyse earned 0 total points
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Yes, you can assume all that as well.  I actually ended up resinstalling the OS and it still had the same problems intermittently.  I'm just gonna write off this laptop.
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