Microsoft, CRM, 3.0, CRM desktop client for outlook, Recieve an error when trying to change options - cannot set synchronizing client
Posted on 2008-06-25
We are currently receiving an error message and are unable to change any of the options within the Microsoft CRM Outlook Client. Error occurs after attempting to change any of the settings contained within the "Set Personal Options" window, and hitting OK.
Error Message: "An error has occurred. For more information, contact your system administrator."
Not very helpful.
This only happens to users who have moved to new PC's after our deployment of CRM, including myself. I believe that the PC you first launch the CRM Outlook client on sets itself up to be the "Synchronizing client." This syncs appointments, tasks and contacts from CRM into Outlook. When a user moves to a new PC, and a new install of the CRM Outlook client, a warning message appears:
"The Synchronization process cannot be run on this computer. Only one client computer per user can run this process. The Synchronizing client should be the computer that is most often online (such as a desktop computer) or the user's primary computer. To change the Synchronizing client, on the CRM menu, click Options, and click the Synchronizing tab."
Trying to set the Synchronizing Client in the options results in the same error message as above.
Any ideas on how to resolve this?
We are using Microsoft CRM 3.0
We have installed patch rollup 2 on both the server and clients.
We are using Microsoft CRM desktop client for outlook ver. 3.0.5300.0