Solved

Need KPI  template or sample for IT

Posted on 2008-06-25
2
16,443 Views
Last Modified: 2009-07-26
Hi,
I need KPI template,sample or example for IT.(for network,server,email,antivirus...ect)
Thanks
0
Comment
Question by:ZAABI
2 Comments
 

Author Comment

by:ZAABI
ID: 21871953
or what should I measure (Data loss on servers ,network availabilty..)
0
 
LVL 6

Accepted Solution

by:
nexissteve earned 500 total points
ID: 21873287
Hi Zaabi,

The KPIs should be business driven OR designed to drive behaviour. Behaviour modification is an excellent outcome from a KPI and the predominent reason to implement one. Generally an SLA that defines business requirements is another excellent reason to implement a KPI and report on it. It tells the business that you are meeting the agreement.

Is it more important to have servers up as much as possible or is it more important to have no complaints from customers. The most important thing to remember is the KPI MUST be measurable. If you do not have a way to measure uptime, dont have uptime as a KPI or put something in place to measure uptime.

Example KPI: 99.995% Uptime
Example KPI: 95% fault calls responded to in less than 30 minutes.

Hope this helps.
Cheers

Steve
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Successful Penetration Tests case study 3 62
Can't get access/ownership to folder 3 89
More Than One Website On Same DMZ Server 3 55
Penetration Testing home based work 3 58
By this time the large percentage of day-to-day transactions have shifted to mobile banking; here are some overriding areas QAs must investigate while testing mobile banking apps.  
How important is it to take extra precautions to protect your online business? These are some steps you can take to make sure you're free of any cyber crime.
This video walks the viewer through the process of creating an MLA formatted document, as well as a bibliography with citations.
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now