Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook 2003/Exchange 2007 - "No free/busy information could be retrieved"

Posted on 2008-06-26
10
Medium Priority
?
910 Views
Last Modified: 2012-06-22
I am new to Exchange 2007. On my Outlook 2003 client, when I issue a new meeting as a standard user and try to look at the schedule of other meeting partners, I get "No free/busy information could be retrieved". If I use the domain admin account however, I can see the schedule.

This is definitely a permissions issue but I don't know which permissions to alter.
0
Comment
Question by:CaptainAhab
  • 5
  • 5
10 Comments
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 21872941
did you replicate from exchange 2000/2003 or is this a new exchnage 2007 install?
do you have a public folder database created on the exchange 2007 server?
0
 

Author Comment

by:CaptainAhab
ID: 21872971
This is a new 2007 sp1 install on server 2008. Domain is 2008.
We have created such a public folder database, that is, exchange setup created it.
0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873019
you need to check if the free/busy system folder is created and has a replica in the public folder database
also check http://support.microsoft.com/kb/945602
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:CaptainAhab
ID: 21873083
Before we dig into that: can you explain why the domain admin can see all the schedules? Doesn't that mean that all the folders/info are there but are just not accessible as a standard user?
Are you sure this could mean replicas are missing?
Where can users see the "free/busy data folder" that the MS -KB-article mentions?
0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873478
>If I use the domain admin account however, I can see the schedule.
i missed out reading this.
if domain admins are able to view the schedule then it must be a permissions issue and not a replica issue
the free/busy system folder is not visible to users.
you can see it via the PF management tool in EMC
0
 

Author Comment

by:CaptainAhab
ID: 21873578
Back at the start :)
Where can I change permissions for viewing those schedules/calendars?
0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873806
Get-PublicFolderClientPermission -Identity "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY"
0
 

Author Comment

by:CaptainAhab
ID: 21873895
Getting somewhere:
--
Identity                                                                     User                                      AccessRights
--------                                                                        ----                                       ------------
\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY      Default                                        {Author}
\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY      Anonymous                                 {None}
--

How to edit? Every account should have read permissions for every calendar/schedule
0
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873945
Default is set to Author and that is correct.
0
 

Accepted Solution

by:
CaptainAhab earned 0 total points
ID: 21873995
OK I found it in the exchange help
"How to Add Administrative Permissions for Users to Access Public Folders " and now it works. Let's see if everything is as we need it now... I will be back
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Steps to fix “Unable to mount database. (hr=0x80004005, ec=1108)”.
If you have come across a situation where you need to find some EDB mailbox recovery techniques, then here you will find the same. In this article, we will take you through three techniques using which you will be able to perform EDB recovery. You …
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

927 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question