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Outlook 2003/Exchange 2007 - "No free/busy information could be retrieved"

Posted on 2008-06-26
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Last Modified: 2012-06-22
I am new to Exchange 2007. On my Outlook 2003 client, when I issue a new meeting as a standard user and try to look at the schedule of other meeting partners, I get "No free/busy information could be retrieved". If I use the domain admin account however, I can see the schedule.

This is definitely a permissions issue but I don't know which permissions to alter.
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Question by:CaptainAhab
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10 Comments
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 21872941
did you replicate from exchange 2000/2003 or is this a new exchnage 2007 install?
do you have a public folder database created on the exchange 2007 server?
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Author Comment

by:CaptainAhab
ID: 21872971
This is a new 2007 sp1 install on server 2008. Domain is 2008.
We have created such a public folder database, that is, exchange setup created it.
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873019
you need to check if the free/busy system folder is created and has a replica in the public folder database
also check http://support.microsoft.com/kb/945602
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Author Comment

by:CaptainAhab
ID: 21873083
Before we dig into that: can you explain why the domain admin can see all the schedules? Doesn't that mean that all the folders/info are there but are just not accessible as a standard user?
Are you sure this could mean replicas are missing?
Where can users see the "free/busy data folder" that the MS -KB-article mentions?
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873478
>If I use the domain admin account however, I can see the schedule.
i missed out reading this.
if domain admins are able to view the schedule then it must be a permissions issue and not a replica issue
the free/busy system folder is not visible to users.
you can see it via the PF management tool in EMC
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Author Comment

by:CaptainAhab
ID: 21873578
Back at the start :)
Where can I change permissions for viewing those schedules/calendars?
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873806
Get-PublicFolderClientPermission -Identity "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY"
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Author Comment

by:CaptainAhab
ID: 21873895
Getting somewhere:
--
Identity                                                                     User                                      AccessRights
--------                                                                        ----                                       ------------
\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY      Default                                        {Author}
\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY      Anonymous                                 {None}
--

How to edit? Every account should have read permissions for every calendar/schedule
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LVL 35

Expert Comment

by:rakeshmiglani
ID: 21873945
Default is set to Author and that is correct.
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Accepted Solution

by:
CaptainAhab earned 0 total points
ID: 21873995
OK I found it in the exchange help
"How to Add Administrative Permissions for Users to Access Public Folders " and now it works. Let's see if everything is as we need it now... I will be back
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