Lotus Approach on Terminal Server

I have got Terminal server on  Windows 2000 server, when user log on remotely they can not run Lotus Approach database, Microsoft office, and all other programs no problem. Error message says Smart Icons could not be find. Please run instal.exe. But when I'm logged as a Administrator works fine no problem??
Terminal Server mode - Remote administration
aliveitAsked:
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fgrushevskyCommented:
there is an ibm technote http://www-1.ibm.com/support/docview.wss?uid=swg21087810 that talks about similar issue with no workaround, but the cause pointed to missing registry entries, so workaround from the thread should help
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