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Norton Ghost 14.0 will not recognize my internal drives - including the one it needs to restore

Posted on 2008-06-26
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Last Modified: 2013-12-02
I have two internal hard drives - a 60gb primary drive with my O/S on it (designated c:) and a secondary, 120gb storage drive (designated d:) that I back up my O/S drive to.

I attempted to, for the first time, restore my system to an earlier restore point. Created the custom restore disk with my systems drivers on it, used it to boot into the recovery environment. First problem I noticed - Ghost is very slow and hangs up. When I click on "recover my computer" I often have to wait about 5 minutes before it starts up the restore wizard.

When it does start, and scans my system for restore points, it fails to find the restore files I have on my storage drive (d:.) When I choose to find the files manually neigther of my internal drives is recognized by Ghost. Ghost reports the presence of C: as a 3 1/2 floppy drive (there is no 3 1/2 on my system) and it reports D: as one of my optical drives. It also reports an X drive that has a capacity of 30mb on it.

To try and eleviate the situation I pulled my storage drive and hooked it up through a USB harness. When I did this the system recognized the presence of the drive, assigned it the letter J: and allowed me to select the restore files. Problem is, since it doesn't recognize the presence of my o/s drive I can't restore my system.

I worked with Norton support for nearly 4 hours yesterday and all they did was create half a dozen recovery disks stating that was my problem. It isn't. Any thoughts on what could be causing the error would be greatly appreciated.

Ultimately what I want to do is image my drive so I can easily step back to a clean format/reinstall of my O/S and all of the programs I need (i.e. Visual Basic, Photoshop, etc.) I have a restore disk from the laptops manufacturer that works great, but I then have to go through the labors of reinstalling all of my programs. Is Ghost the correct product for me to be using or is there something better out there?
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Question by:ThePATMAN26
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Expert4XP earned 500 total points
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What brand/make/model is your pc?  Or if you put it together yourself, what make/model of motherboard?  RAID?  SATA? NTFS?

If you spent 4 hours with support, then you probably did some obvious things, such as remove all unnecessary peripherals during the CD boot, such as any usb devices, readers, etc.

Have you updated the BIOS of your pc to the latest level?  If not, that would be my first step.  Go to the website of the motherboard or pc manufacturer to get instructions.

If booting from the Norton emergency CD takes 5 minutes, then it is having trouble identifying your motherboard and/or hard drive controllers.
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by:ThePATMAN26
ID: 21879654
Its an Alienware M7700 with a clevo D900T motherboard. Not sure if it's configured for RAID, SATA, or NTFS - whats the easiest way to tell?

I will try your other recommendations
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