Solved

CRM 4.0 Outlook Offline Client crashes each time when going offline

Posted on 2008-06-26
1
1,500 Views
Last Modified: 2013-11-24
Everytime I go offline with the Outlook Client  - Outlook Version 2007 on Windows XP - the outlook is crashing completly and restarting.
The bug report only says that there is a problem in the kernel32.
The point when it crashes can be reproduced: First the normal sync window starts and finishes without an error - then after closing the next window wants to sync contacts with outlook. After a few secs depending on the amount of contacts the outlook clients crashes.

Any ideas? I allready deactivated all add ins.

Thanks
0
Comment
Question by:Plastikboot
1 Comment
 
LVL 5

Accepted Solution

by:
bmosoftware earned 500 total points
ID: 21878088
Hi Plastikboot,

This is most probably due to a bug in CRM 4.0 where Outlook crashes when syncing if you have Contacts in CRM with a anniversary or birthday prior to 1 Jan 1970. There is a hotfix to rectify this problem available here http://support.microsoft.com/kb/948045/en-us

Regards,

0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question