Solved

CRM 4.0 Outlook Offline Client crashes each time when going offline

Posted on 2008-06-26
1
1,502 Views
Last Modified: 2013-11-24
Everytime I go offline with the Outlook Client  - Outlook Version 2007 on Windows XP - the outlook is crashing completly and restarting.
The bug report only says that there is a problem in the kernel32.
The point when it crashes can be reproduced: First the normal sync window starts and finishes without an error - then after closing the next window wants to sync contacts with outlook. After a few secs depending on the amount of contacts the outlook clients crashes.

Any ideas? I allready deactivated all add ins.

Thanks
0
Comment
Question by:Plastikboot
1 Comment
 
LVL 5

Accepted Solution

by:
bmosoftware earned 500 total points
ID: 21878088
Hi Plastikboot,

This is most probably due to a bug in CRM 4.0 where Outlook crashes when syncing if you have Contacts in CRM with a anniversary or birthday prior to 1 Jan 1970. There is a hotfix to rectify this problem available here http://support.microsoft.com/kb/948045/en-us

Regards,

0

Featured Post

Resolve Critical IT Incidents Fast

If your data, services or processes become compromised, your organization can suffer damage in just minutes and how fast you communicate during a major IT incident is everything. Learn how to immediately identify incidents & best practices to resolve them quickly and effectively.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question