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No connection to Hotmail through Proxy Server.

Posted on 2008-06-26
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Last Modified: 2013-12-23
Hey guys,

I have a proxy server setup so all my users on my network go through it so I can capture http traffic. However, a couple days ago, a couple users that are allowed to use e-mail for business purposes were not able to login to hotmail. Any other e-mail service works great, gmail, yahoo, etc. If I bypass the proxy server I can login to hotmail no problem. Any suggestions on fixing this are welcomed.

Thanks,

-Albert

attached is a screenshot of the page when accessing through proxy server
hotmailerror.JPG
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Question by:AECORPSupport
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Expert Comment

by:danengle
ID: 21876299
Ensure they are allowed to use instant messaging.  Or check your webcontent filter to ensure login.live.com is not blocked via a different category.
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Author Comment

by:AECORPSupport
ID: 21876439
They are allowed to use instant messaging. login.live.com is on my exceptions list.

can it be dns?....... re-directs?
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Expert Comment

by:danengle
ID: 21876465
what proxy software and what are you using for content management (websense, etc?)
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Author Comment

by:AECORPSupport
ID: 21876509
I am using CA's eTrust Secure Content Manager.
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Accepted Solution

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danengle earned 500 total points
ID: 21876540
i am not familiar with that product.  However, it should log blocked sites(if it's a good product, anyway ;) ).  
Check the logs and see if any content was blocked from *.live.com during the same time the people were attempting to login to hotmail.

Redirects or dns issues could definitely come to play.  If something on login.live.com is redirecting to a blocked category, that may do it.  
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Author Comment

by:AECORPSupport
ID: 21877725
O.K. so I figured it out............   I went ahead and added *.live.com to my allow list... I already had mail.live.com, live.com, hotmail.com, login.live.com on the allow list... however, it would still give me this message until I put the asterisk behind live.com. it worked.
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Author Closing Comment

by:AECORPSupport
ID: 31471005
Thanks
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Author Comment

by:AECORPSupport
ID: 21877737
actually you figured it out with the *  .... lol.. I overlooked the asterisk at the beginning!.
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