How to Force uninstall of problematic network adaptors (says device required to boot)

Posted on 2008-06-26
Last Modified: 2012-06-27
Attempting to resolve issue with sons' computer continually rebootiing.  That issue was resolved by performing repair XP install from CD.  XP install program saw existing \Windows folder, and PC now boots with existing apps intact.  Now dealing with lockup issue when installing Realtek ethernet driver.  At device manager, have entry for "Parallel Adaptor", and several entries for "WAN Miniport (etc, etc)"

I can't uninstall w/o getting message "Failed to uninstall the device. The device may be required to boot up the computer."  (Even in Safe Mode.)

My initial thoughts were to track down the driver filenames (from properties, driver details), and rename them in the C:\WINDOWS\System32 folder, "forcing" an uninstall.  Any thoughts would be appreciated.
Question by:dhjensen
  • 6
  • 2

Expert Comment

ID: 21877098

The best way to completely remove drivers is to use Driver Cleaner Pro from what i have found.

Try that and see if it solves your problem.


Author Comment

ID: 21877150
Thanks, I'll give it a shot.  Bear with me...the PC is at home.

Author Comment

ID: 21877422
Downloaded Driver Cleaner Pro, and ran it for "Intel Extreme" after reading the instructions.  The entries in the Device Manager are still there.  There were no entries in Driver Cleaner that appeared to relate to the entries below under Network Adaptors:

Packet Scheduler Miniport #5
Direct Parallel
Realtek RTK8139/810X Family Fast Ethernet NIC - Packet Scheduler Miniport
WAN Miniport (IP)
WAN Miniport (IP) - Packet Scheduler Miniport
WAN Miniport (LLTP)
WAN Miniport (PPPOE)
WAN Miniport (PPTP)

Hope that helps.

Accepted Solution

Makaveli213 earned 500 total points
ID: 21877587

Try removing RealTek drivers as well.  The one entry was related to RealTek.  Unless you know that to be your current Enterhent Adapter.

It seems that under your Network Connections you have some extra services installed.  Which is what the Packet Scheduler Miniport #5, and most of hte Other entries are related to.  Check out:

That should reset your settings to the default TCP/IP settings that you need.  See if that does anythign for you.  There are more articles on Google about this as well.

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)


Author Comment

ID: 21877635
Thanks, I'll check out those articles.  By the way, the Realtek adaptor *is* the current adaptor (and has worked in the past which just compounds the frustration!)  I'll let you know how things go....
LVL 23

Expert Comment

ID: 21881797
In Device Manager, click on the "View" tab, and then select "Show hidden devices".  
You will probably see a few more entries under Network Adapters.  Try selective deletion to see if that helps...

Author Comment

ID: 21884235

Under "show hidden devices" is where they are being displayed (and still can't be deleted).  Thanks for the advice though.  

Author Comment

ID: 21884367

Ran the automated TCP/IP repair utility you suggested under :

and that seemed to fix a lot of corruption which enabled me to access the PC and solve the problem.  Ultimately, I replaced the ethernet card in the PC and am up and running finally!  

Author Closing Comment

ID: 31471080
Thanks for your help!

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you build your web application in Visual Studio you'll get at least a few binaries, or .DLL, files in your bin folder. However, there is more compiling to be done. Normally this would happen when an ASP.NET resource within the web site is request…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now