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Can we use ARCSERVE (Ver 12 R5454) Alert Manager if MS Exchange is not being used

Posted on 2008-06-26
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Last Modified: 2012-06-21
I'm doing work at a client site. They are using SBS 2003 r2, but are not using the MS Exchange component (MSExch is not configured on this server).

We are using ArcServe for Win 2003 SBS, ver 12.0 build 5454.

I want to set up alerts using smtp only. I click on through "OK" on the dialogue box that asks for a valid MSExch mailbox (even though I have left the fields re: MS Excgange mailbox blank), and there are no complaints from ArcServe Alerts when I close this. But once I set up the smtp settings, I do not have the options for starting the ArcServe Alert service.

Is there any way to configure ArcServe Alerts if the client is not running MSExch at this site?

If not, that strikes me as quite presumptuous on the part of Arc Serve to assume that everyone is running an MSExch PO.

Thanks in advance
d.b
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Question by:dennis_burns
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Author Comment

by:dennis_burns
ID: 21877247
Maybe I posted this question too early. I thought I had all my 'duck in a row'.

But, it looks like the service HAS started, and as long as I have my smtp setting correct that it might work.

Perhapos a verification that I am on the right track?

d.b
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Expert Comment

by:dovidmichel
ID: 21882820
The Alert service is by default configured to start automatically.
In the Alert admin under configuration SMTP configure the settings and recipient then when setting up the job under global options configure for the particular events to send an alert on and recipient.
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Author Comment

by:dennis_burns
ID: 21884151
dovidmichel -

The ArcServe dialogue, when I first launch "Alerts: (even prior to configuring any of the settings for smtp, snmp, paging, etc) asks for several fields to be filled out - I think they ask for username, password, domain (not sure about this one, I'm doing this from memory as I am not on site at this time), and also for a MAILBOX NAME and PASSWORD for an MSExchange mailbox. The dialogue associated with this indicates that a valid mailbox is required in order to use Alerts.

I want to use smtp messaging. There is o MSExchange server in operation on this server, on this domain, nor at this site. Will we be able to use Alerts and Alert Manager? I have used it for previous versions of ArcServe, and on standard W2K servers (not SBS version, which is what this particular platform is.

Thanks in advane for taking a look at this again.

d.b
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Accepted Solution

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dovidmichel earned 200 total points
ID: 21884911
one has nothing to do with the other, it is not necessary to fill out the exchange info box.
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Author Closing Comment

by:dennis_burns
ID: 31471097
All right I will try and see if it works next week when I go on site.

Am awarding points based on that!

Thanks
d.b
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