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Opening Excel attachments in outlook 2007 produce blank page

dgore1
dgore1 asked
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Last Modified: 2012-01-09
I have a user that has been working just fine.  Unless they have downloaded something, which they swear they didn't, they can open any attachment just fine and see it.  All except Excel.  When they right click and choose to open they get excel but the page is blank.  double clicking on the document produces the same result.  Powerpoint and word are just fine.

They can preview it, but that is not always the best option.

Any ideas or suggestions as to what may have been turned off in outlook to prevent excel from displaying?  All versions are in Office 2007.
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Commented:
I also noticed that if they choose to save it, the same problem exists.  However, if I save the document, then open excel and open the document, all is fine!!
dgore:
Try to check this out for it might be the cause.
Tools Menu> Trust Center >Click Attachment Handling> Uncheck the Turn Off Attachment Preview
click the Attachment and Document Previewers and look if Excel Microsoft Office Excel previewer is uncheck. If it is, have a check mark on it.

Ed


Author

Commented:
Ed,

already been there...but I re-checked...it is already unchecked...so I checked them and made sure all were checked which they are...still no difference...boy...this one has me stumped!!
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Top Expert 2008

Commented:
Hello dgore1,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1

Author

Commented:
I forgot to mention it was XP...however already cleared out the hidden files...I just do this though \\computername\C$, then go down the same path...
however, I noticed when I saved the spreadsheet and right clicked as Ed commented above, that if I chose to associate it with excel it now opens fine...I also noticed that for some reason, I have microsoft XML converter loaded...where, I have no idea...
I then chose to associate all XL* files with excel...and bingo they all open perfectly!!
wonder what they did to get a microsoft XML converter to be the primary method of viewing their files?

Thanks,
dale

Commented:
You know, as useful as this site is, sometimes it really annoys me.  For example, the "accepted solution" to this problem is not the solution to the problem.  Take a look at this forum thread, and I think you will find some better answers.  Thanks!
http://forums.techarena.in/ms-office-support/972732.htm

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