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troubleshooting Question

start up repair does not work automatically

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diesels_girl asked on
HardwareWindows VistaPC
8 Comments1 Solution2719 ViewsLast Modified:
hi, my elderly computer illiterate uncle has an Acer Aspire M3200 computer with windows vista installed, it was already installed when he bought it so he does not have the disk, we were installing the programs microsoft works, encarta, money and another disk for dvd/cd creation, it seemed to install fine then went into restart mode which was expected, however when coming back on it said 'start up failed and to run the repair function, so we did this,some information came up saying " Startup Repair cannot repair this computer automatically ", we tried this 5 times, we could get to a screen that offered other repairs but nothing seemed to work, there is the option of going to the MSDOS prompt which i'm figuring is where we would need to go and run something to restore back to the factory defaults, any suggestions on what command to enter?

any help would be greatly appreciated
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