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troubleshooting Question

user cant remote to PC using RWW after Cisco ASA 5505 install

Avatar of cheifm0j0
cheifm0j0Flag for United States of America asked on
SBSHardware FirewallsCisco
6 Comments1 Solution443 ViewsLast Modified:
I have a user who cant remote to a PC at our central site that she used to be able to remote to before we installed a Cisco ASA 5505 at the central site.  She opens Remote We Workplace, enters her credentials, get the RWW main page, clicks connect to client desktops, gets the list of clients, picks the one she used to be able to connect to, it tries to connect, waits about 20-60 sec and then gives the error " unable to coneect (for 4 or 5 generic reasons)"

She was able to connect before the ASA was installed.

Could/should I put a security policy in the ASA allowing her ip into the firewall?  With what service, I think RWW uses port 4125.

Or is it an administration settign in RWW that Im missing?

Avatar of berrelez
berrelezFlag of United States of America image

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