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How to Fix Problems When Windows Installer

KavithaSubramani
on
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Last Modified: 2013-11-14
Hi

We developed setup.exe using Installshield 12. My Some of the customer got msi missing error. This error occur if I open any application error message pop up continuly. What is reason for this error? What is the solution for it? Please help me quickly. Its very urgent. My customers are shouting us. Please give me solution immediatlely. Its common error for msoffice somebody got this error from Ms office. Same error we also got in my product. Please give me solution.

(If any grammatic error please forgive me)

regards,
M. Subramani  
windowsinstallerpopup.jpg
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Commented:
when this happens, run event viewer (eventvwr.exe), and in the application log find events from windows installer saying that it did not find a component. Post the messages here.

Author

Commented:
This happens if I open any application this happen its not close also. its ask every two seconds.
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Commented:
so, when it happens, please do what I asked to do.

Author

Commented:
Hi sorry, I attached screen shot from eventvwr please let me know if any concern


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Commented:
ok, so it looks like it wants c:\windows\installer\Ready Reference Bookshelf.msi. Verify that this file exists; if it does, open its permissions and ensure that everyone has read permission.

But also, we need to find out why it wants this file. This usually happens when Windows detects that some component of a product has been damaged, so it tries to repair it using the original installation. In your event log, somewhere before the event you posted, should be one or more pairs of events with event id 1004 and 1001. Please post them here.

Author

Commented:
Thanks for your comments. I will investigate on this and get back you.

Author

Commented:
Hi
I got following error. I attached screen. Please give me solution.
image003.jpg
image004.jpg
image005.jpg
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Author

Commented:
Thanks I will investigate.

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