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Error occurred when QuickBooks tried to acces the company file

dshuang5858 asked
Last Modified: 2011-10-03
I have a file server also setup as Quickboos database server manager.  When workstations tries to access the network database file, I got error message as following:

An error occurred when QuickBooks tried to access the company file.  Please try again.  If problem persists, contact Intuit Technical Support and provide them with the following error codes:  (-6000,-83).

I've searched Internet, but no exact error code and solution.  No one can access the Quickbook anymore.  Thanks!
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Brian PringleDigital Services Advisor, SCM, ERP

I had this happen once before.  I contacted QuickBooks tech support.  They had me uninstall/reinstall QuickBooks and that fixed the problem.  
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There are some things that the article aboved does not mention:

1) Make sure you are opening the file with a URL, not a mapped drive.

For example:
    F:\mycompany.qbw - WILL NOT WORK (where F: is mapped to the server drive)

Instead use:

2) Do not use DFS (Distributed File Services). QuickBooks will not be able to translate the DFS name into an IP address when switching between Mult-User and Single-User modes.

3) If you still have problems after changing to a URL, try re-scanning the files location using the QuickBooks Database Server Manager on your server.

cjordan323Enterprise Systems Engineer

Can you tell us what operating system that your server is running?

I have Windows Server 2008 R2, I've noticed that when I access the qbw database even directly from a local drive with QuickBooks software installed on the server that the file gets changed to "read only" If I move the data files to a temp folder without DFS-R running on the folder the database works fine. There must be some fancy new Windows Server 2008 feature going on in the background causing the database to be marked as read only. Now we just need to figure out how to turn that off or figure out why it's a good feature to have.

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