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Sender Email Address will not update in Exchange 2003 on SBS 2003

foggy916
foggy916 asked
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Last Modified: 2013-11-30
We have just set up a new domain which is to be the primary domain, we still want mail for the old domain to go to the relevant client. I have tried the recipient policy and set the new domain addresses as primary but no matter what I try, when I send email from any of my clients to my hotmail account to test it the sender address stays as the old domain.  Any help would be greatly appreciated.
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Top Expert 2006

Commented:
After making the changes to the recipient policy, did you also apply the policy?
if you check the properties of the users in AD, do they show the new address as primary?

Author

Commented:
Yes, I applied the policy and yes, the users addresses were updated. I have followed no end of on-line tutorials with no success.

Author

Commented:
The other thing I have noticed is that once I apply the policy incoming mail fails.

Author

Commented:
Sorry, I meant outgoing mail fails.
Top Expert 2006

Commented:
what error do you get when the mail fails?

Author

Commented:
No error. The mail never reaches the destination address.
Top Expert 2006

Commented:
are you talking about internal email or external email?
have you removed the old smtp domain from the policy?

Author

Commented:
I am talking about external mail. No the existing domain is still in the policy (default) along with the new one.
Top Expert 2006

Commented:
ok.
so when the new smtp domain address is set as primary, you are not able to send out emails?
are you able to receive emails?
how is external email configured?

Author

Commented:
I am able to receive mail OK. It is when I set the new domain as primary and update the policy.  What details do you need about the configuration ?
Top Expert 2006

Commented:
about how the mail flow is configured.
is there any smart host that sends the email out?
the emails that you send out using the new domain as primary address, are they stuck in any of the exchange queues?

Author

Commented:
There is no smart host. There are no emails showing in any queues.
Top Expert 2006

Commented:
do external emails go out to any spam software or directly to the internet via DNS?

Author

Commented:
directly out via dns.
Top Expert 2006

Commented:
can you track an email in exchange to see if it leaves exchange?

Author

Commented:
i don't know how.
Top Expert 2006
Commented:
This one is on us!
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