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unable to remove "log on using dial-up connection" on Windows login

creoletech
creoletech asked
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Last Modified: 2013-12-14
I previously had this computer setup so that it would automatically force the user to choose a VPN "dial up" connection before it logged into Windows. The only connection I created was a VPN connection back to the main office. Now, we have a new ISP at the home office and this remote computer is not able to log in to Windows because it is forcing me to use a dial up connection that has the old IP address.

The option to uncheck "log on using dial-up connection" is grayed out, even in safe mode.

I have no option to create  a new dial up connection.

I can not log on locally without it forcing me to use the dial up connection as well.

I'm kind of stuck!
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Have you tried going to Device Manager and temporarily disabling the Dial-up Modem and then trying to change the settings of your connection ? While this is not the most elegant method, it sure is the quickest way to get things done !
Regards, MADHU

Author

Commented:
Hi MADHU,

I am unable to log in to Windows.
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Author

Commented:
Thanks but even in safe mode it will not let me log into Windows.
I am not sure I understand what you mean when you say ' ...........even in safe mode, it will not let me log into Windows". Is the system hung ? What happens when you choose to boot into 'Safe Mode' ?

Author

Commented:
When I get into Safe Mode it gives me the same problem I have when I log in regularly. The dial up connection is grayed out and when I enter my username and password, press OK, it tries to connect using the dial up connection.
can you upload a snapshot of your log on screen ? Maybe, taken using your mobile phone ?

Author

Commented:
here you go!

error.gif

Commented:
what happens when you select to log on to the local machine and log in with the local admin account?

Author

Commented:
it immediately brings up the Network Connections screen and asks me to choose a dial up connection. It only allows me to hit Connect or Cancel and there is no place to enter a new network connection.
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This one is on us!
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Author

Commented:
ahhha... that should work! I knew there was a way! I will post back with the status.

Author

Commented:
The other computer will not let me connect to a remote computer. When I follow the above steps and click "Connect network Registry" it gives me the following error:

"The program cannot open the required dialogue box because no locations can be found. Close this message and try again."

Commented:
are you the domain admin

Commented:
do you have remote desktop setup on that machine?

Author

Commented:
The computer is being delivered to my office tomorrow. I will try to use ERD to get into the registry.

I am the domain admin. Remote desktop is not setup on the computer.

I will give an update tomorrow.

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