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symantec mail for exechange v6.0 blocking blank mails

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Last Modified: 2013-11-22
hi all

theres a default rule setup to block blank subjects but doesnt work, its set up as

match type: regular expressions
options: case is ticked
content:set to equals

i have \s* in the box and match any term ticked

any ideas?

thanks
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b0lsc0ttIT Manager
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Commented:
hi guys

thanks for the repys,
reason for me asking about the blank subject is because we seem to be getting quite a few coming in now. i thought with the default being called 'Blank Subject and Sender' it would just do it it says, block blank subjects but doesn't work. i tried your suggestions and like you stated it would only match white spaces that doesn't help me. isn't there a code just to pick up complete blank subjects?

thanks for your help
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Commented:
^$ would match a blank string.

Author

Commented:
hi ddrudik,

i tried that in the match any term and i still get blank emails coming thru

thanks
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Commented:
That's the best regex can do for you since ^$ would only match a blank string, I would suggest it's time for you to ask Symantec tech support if blocking blank e-mails is possible with their software.  Note the even a blank e-mail is not really blank since it has headers etc., but again that's a discussion for Symantec tech support.

Author

Commented:
ok, looks like im gonna have to put up with this for now till i contact them, thank you for your help
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Thanks for the question and the points.
b0lsc0ttIT Manager
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Commented:
I'm a little surprised (after the "thanks guys") there was no split.  Oh well ... your welcome!  I'm glad I could help.  It was a fun question.

bol

Author

Commented:
bolscott,

you right, been running around all day and not had a minute, this was 1 of the many little things going on today.
very sorry
b0lsc0ttIT Manager
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Commented:
No worries.  Thanks for the response.  I hope things slow down a bit.

If the way this was closed was a mistake then you can have it fixed.  You can use the Request Attention link/button that is in the question body (bottom, right near the Translate list) to get a moderator/admins help to reopen this.

As a zone advisor, I have the tools to reopen this for you if you want.  I don't want to pressure you to change this though so please just post a comment if you do want me to reopen this so you can correct it.  Otherwise no worries and I am glad we could help.

bol

Author

Commented:
reopen this for me then i can corect it, thanks

Author

Commented:
thanks
b0lsc0ttIT Manager
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Commented:
jabba316,

Your welcome!  Thanks for the split and the extra effort.  I do dislike saying it but there may have been a mistake made as you closed this.  I am almost positive the grade you chose before was an A grade (or at least I believe it should've been) but this was just closed with a B grade.  If I am right that it is a mistake then let me know you meant to choose A and I will change it and fix this.  Because of the quick responses and complete answer with details an A makes sense and I am almost positive that was what was originally used when this was first closed.  I'd hate to see that mistakenly changed just because of the split (I wouldn't want Ddrudik to dislike me for taking points and bringing the grade down ;)).

If you have a question about the grade or grading on EE then let me know.

bol
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Commented:
No worries.  Jabba316, best of luck with Symantec tech support.

Author

Commented:
bolscott,
cant remember what i ranked it at before, sure it was b because this didnt solve my problem. you were right at first where i should have spilt the points, that has now been corrected but you still dont seem to be happy. fix this is you want but to totally honest its beggining to put me of using this site if this is what i get everytime i make a mistake.
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Commented:
Jabba316, no worries here.  And you are correct in that we didn't solve the issue.  You are actually in your right to have the question reopened and the points refunded for no solution so I am more than happy with the B grade.

Author

Commented:
thanks ddrundik,

i appologise it was an a grade the first time, like a said yesterday this was 1 of the many things going on at the time.
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B was about as generous as I could expect given that it was not the solution in your application.
b0lsc0ttIT Manager
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Commented:
jabba316 & ddrudik,

I just read your most recent posts and hadn't read them as I wrote my last one.  If you still feel there was no answer here then I will be glad to delete this and refund the points.  If there is an answer, which I still feel was provided, then the info and participation would make it worth an A in my opinion and as I read the block on the Help page.  Of course I certainly don't want to seem to be doing this just for my benefit (that is not at all why I made the change) so I will be happy to change the grade to a B if you both feel that is best and fitting and object to the A.

I am NOT trying to prolong this, even if it that is what is happening.  However I felt I had to post after reading your responses to give a chance to get this right.  I hope this does that.

bol

p.s.  Keep in mind when thinking of the solution that was or wasn't provided the question was an expression that could be used to do this.  The answer in this case is there isn't one.  I would think the explanation and info above would help to show why and be useful to learn about expressions and their use.  It is unfortunate one wouldn't work but doesn't make it so you didn't get the help and an answer.
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No worries here.

Author

Commented:
the way i understand this is if i dont quite get the answer i need (IN THIS CASE) then i will still award the points but not class it an A grade(my choice i believe). like i said before i had a lot on the other day and when i replyed to what you both said, only ddrudik responded, you didnt untill i closed the question stating that

"I'm a little surprised (after the "thanks guys") there was no split."

still cant see where i said that, only thanks for the reply guys, after your post, like you i dont want to drag this out but need this to be said.

in the end i didnt get an answer for my question so in my opinion the points given and the grade B was sufficient (i still have to get onto the phone to symantec to sort this problem) you obviously didnt as youve changed it to an A grade

i dont want this to be reopened as it would totally unfair on ddrundik as he helped me out more than you, no offence.

like you said ive answered a few questions, if you look at them i got a grade B because i didnt get him the answer, to me i got that grade and points because i was helping as much as i could, another question i answered was about 1-2 mins after another guy but simular answer, he got the points i didnt, i didnt moan about it.

now i would like to say sorry for any inconvienence you think i might have caused and hope this will be an end to this. very sorry for dragging you into this ddrudik
b0lsc0ttIT Manager
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Commented:
Thanks for the response and it isn't an inconvienence to me.  I don't love it (I'd rather answer a question) but understand it is part of working with others and I feel makes a difference.  I do want to clear up a thing or two though and hope you won't mind.  Feel free to save the below to read later or ignore it if you are just sick of this but I am doing this to help.

In a question where there is no answer then it should not be closed with a comment accepted.  It doesn't matter the grade.  Experts don't get points for effort but for answers.  A PAQ (saved question) is useless if there is no answer.  The grade shows the completeness of an answer, not how hard an expert tried.

There are certainly cases where an expert can't provide all the info or provides a start and the member uses it to reach a complete answer.  I have been in that situation before and been glad to help.  The B grade is fitting because it lets others who view the question know a complete answer wasn't found but there is an answer or a part of one.

I do hope this helps and is informative.  I completely agree that Ddrudik was very helpful here.  I like to respond to posts but he beat me this time.  I don't mind though and am glad to "lose" to him. ;)  I actually can't see the grades you got but if you ever feel a question was closed incorrectly then feel free to use the Request Attention link/button to get help.  I have the tools so I could do it without help but any member can do like I did.

Thanks again!

bol

p.s.  Exchange isn't my expertise but if Symantec still can't do this at all (we know a search with an expression won't work) then Exchange can probably do it.  As long as it can look at the complete headers (which I am almost positive it should be able to do) then you could have it see if Subject: is missing or exists but has no value (i.e. nothing after the header name).  In most cases the header is there in the email but just has no value.  The expressions and info we provided above could work then.  Just a thought that will hopefully help. :)
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