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troubleshooting Question

Adobe Reader allows form edits on 2 laptobs but not a third

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BradleyOnTheRoadFlag for United States of America asked on
Adobe Acrobat
6 Comments1 Solution898 ViewsLast Modified:
I created a PDF form in LiveCycle Designer ES 8.2, enabled rights in Acrobat 9 Pro. I did not distribute the form from within Acrobat Pro. I just emailed (and carried with a flash drive) the rights enabled PDF to 3 different laptops.

Two laptops opened the form without problems, the third opened the form but with the following information message:

"This document enabled extended features in Adobe Reader. The document has been changed since it was created and use of extended features is no longer available. Please contact the author for the original version of this document."

Then there is no access to the form fields.

Attempts to correct:
1) recreated form from scratch
2) removed Adobe Reader from problem laptop and reinstalled
3) successfully opened another rights enabled form on the problem laptop

My confusion is that 1) the rights enabled PDF works fine on the two other laptops, 2) the problem laptop runs other rights enabled forms without the information box. Consequently,I can't figure out if the problem is with the file or the problem laptop.
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