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Norton Anti-Virus Corp edition can't get virus difinition files update

whatever automatic or manual update, it always shows error: LU1841, can't retrive update server.......
run HijackThis, and I guess there is something wrong with server itself. It's DC (Win 2k3) which installed NAV corp. atttached please take look log file. Thanks.
hijackthis.log

ron_riggi

Start Norton LiveUpdate either from the main Norton/Symantec window or from the Start menu in the Norton or Symantec folder.

At the top of the LiveUpdate window click Options ->Configure. Go to the ISP tab and make sure there is a tick in the "Donot manage my dialup connections" box.Click OK and click Next in LiveUpdate

dd2maker

ASKER

we're using 9.0 version and when I get into liveupdate window -> options, there are only 2 items like:
report liveupdate error and about liveupdate.

sobeman_21

Glancing through your HijackThis log everything looks fine. Follow this link (http://service1.symantec.com/SUPPORT/sharedtech.nsf/7e7f15291a25d938882567e50048a048/172eb97750657f9388256d8f007778c7?OpenDocument&src=bar_sch_nam&seg=hm) and try what Symantec recommends. Let me know if this works or not.

jimmymcp02

have you restarted the machine that is having this issue?
also is this a nav client or nav server?

dd2maker

ASKER

Just tried what sobe 21 told but nothing help.

dd2maker

ASKER

here what error message saying: Initializing...
Unable to connect to host
LU1814: LiveUpdate could not retrieve the catalog file of available Symantec product and component updates. Please verify that you are able to connect to the Internet and run LiveUpdate again.
LiveUpdate session is complete.

I reboot machine but it didn't work.

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Mohammed Hamada

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dd2maker

ASKER

I'll try this and going to upgrade the current version to endpoint.