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Outlook show a square with a red X instead of picture in HTML messages

Biziteks
Biziteks asked
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Last Modified: 2013-12-08
All of a sudden several computers in our office started showing a square with a red X in it instead of a picture in Outlook 2007. We use to be able to see them just fine. I've looked everywhere I can think of in Outlook, IE, Google, and online resources but I still can't find an answer to this one. I'd like to roll out a setting to prevent this with a GPO if possible and I'm assuming it's IE that's blocking it.

We've sent the email message to other people outside of our office running older version of Office and to runs running Vista SP1 wtih Office 2007 SP1 and all of them can see the images just fine. If I highlight the contents of the message and paste it into Word or if I just save the message as an HTML file straight from Outlook, the pictures showup just fine.

Within this message there are some embedded pictures and they show up fine. It looks like the ones getting blocked are on an internal webserver that's hosted on our LAN. The URL in the reference is an external address (i.e. www.blah.com/blah.jpg) but our internal DNS servers host our external zones. So I can go to www.blah.com from an office PC here without ever leaving the internal network. SO our firewall's not in play with this one; and like I said... the pictures show just fine as soon as I take the content out of Outlook.

Other posts I've seen on EE and elsewhere seem to point to an IE security setting. But no one seems to know the answer and I've already reset my security settings and made our website a trusted site.

Environment:
Dell PCs running Windows XP Pro in a domain with Outlook 2007 pre-SP1 and IE 7, Windows 2008 DCs, and Exchange 2007 on Windows 2008.
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Tried that; didn't work. Got anything else?
Serge FournierAnalyst Programmer
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All 3 of the original pictures are different sizes and the squares (with the red X) replacng them are all the same size as each other, not their original counterparts. The squares are also somewhat small.
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jcimarron,

Tried the steps in the first link, didn't fix it. The 2nd link takes me to a web page that has a "UNABLE TO WRITE TO SQL LOG FILE" error and a bunch of code.
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Thanks; I appreciate the effort, but that links refers to a problem in the Office installer package not with displaying pictures in HTML emails. It's totally unrelated.
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Wow! I must need a vacation. None of your suggestions worked... because I didn't realize they issue wasn't with Outlook; it was a DNS issue. The images that weren't appearing in the Outlook messages were hosted in a sub-domain that I didn't have an A record for in our internal DNS server. This is why they were viewable from outside of the network but not inside. Apologize and will award you all points for your effort. Thank you for attempting to help me.

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Commented:
The Experts posted valuable information. I however mistated the problem so there was no way their posts could have addressed my issue.
Fixed exact problem w/ Sharon Knight @ Buyers Support.

Commented:
Awesome job - Outlook must use the same cache like Internet explorer.  I deleted the reference in the registry and BAM - it created a new folder and Outlook was good.  Thank you
Serge FournierAnalyst Programmer
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deleting the temp folder is only a temporary solution

since it will fill up again (wherever it is now) and the problem will come back

:P
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