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Recover unsaved Word document after normal close

mds-cos
mds-cos asked
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Last Modified: 2011-09-20
Same old story again.  One of my users closed Word without saving her work.  Hours of her time lost since whe worked on this document for an extended period without saving it.

She is now asking me to recover it since "I have autosave turned on".  I explained that autosave is to protect against external factors like power failures -- not protection against her closing the document without saving it.

I'm fairly sure my answer of "It's not really recoverable" is correct (aside from a lot of my time trying to restore the deleted temporary autorecover documents then trick Word into thinking that it is restarting from a crash)....

....but....figured I'd throw this out to see if anybody can correct my errant thinking with an easy recovery path for this user.

If you think it is not possible, please do not respond to this question.  I don't think it is possible, so no points will be awarded for responses of "it can't be done".  I'm also not looking for a complicated solution that will take me as long to implement as it would for her to just re-do it (after all, my time is worth just as much as hers).

Thanks!
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Site Reliability Engineer
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Commented:
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Commented:
Stephen -- Yes, this is what I meant by trying to restore the deleted autorecovery files then trick Word into thinking it is recovering from a crash.  That would have a good chance of success, but would take me longer to perform than to have her just re-do the work.

Tigermatt -- I love that article.  The first part is all about "hey, are you a stupid user who actually did save the document but don't know where you saved it?".  As a consultant I got enough of these type issues that I was seriously laughing when I started reading it.  The other steps in the article were more the long-shot of "maybe Word did not clean up after itself like it was supposed to", and as you suggested did not work after graceful shutdown.

Author

Commented:
tigermatt's Microsoft link was a good link to point to, even though it was a rether long shot that did not work.  I did a Google search before posting my question and did not find that one.

I'm fairly confident stephen's suggestion would yield good chance of success, but does not really fit the time criteria of my question (and actually is a solution I referenced in the question itself).

Thanks for the thoughts guys.  This is one of those "people do it all the time" problems that still does not seem to have a good solution.
tigermattSite Reliability Engineer
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Most Valuable Expert 2011

Commented:
Thanks, sorry it didn't help :-(
At least the user won't repeat this again!

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