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I am having problems accessing the internet using my wireless connection

medcomputers
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Last Modified: 2013-11-09
Hi
I am having problems accessing the internet using my wireless connection which normally works fine. I'm running XP Pro Service Pack 2. I have repaired the connection and the status tells me that I am connected and have an excellent connection. Everything looks normal but I cannot access the internet. Do you think I should reinstall my wireless adapter? Or could there be another problem? All suggestions gratefully received.
Matthew
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Commented:
try connecting to your modem / router using a network cable to see if you actually have an internet connection
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Commented:
are you running Zone Alarm and your Automatic Updates are on?
if yes then it can be the recent issue;

Resolution for Sudden Loss of Internet Access Problem
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html 

Author

Commented:
Hi SheharyaarSaahil
Thanks for suggestion but I'm not running Zone Alarm.
Hi rjt82
I'm not at home at the moment but as soon as I have tried your suggestion I will let you know the result.
Thanks
Matthew
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Commented:
okay, then you should try rit's suggestion and also try resetting the router and post back both the results.

Commented:
also do
ipconfig /all

in command prompt and post the results

Author

Commented:
Hi all
I have reset the router to no effect. I have connected my computer to the router via an ethernet cable. I now appear to have two good connections, one via my usb adapter and one via my ethernet cable but I still cannot access the internet. I should also oint out that I have two other computers wirelessly attached to my router anf they both work fine.
I have run ipconfig /all but am not sure how to save it and send it to you. If you have any more ideas I'd be very grateful.
Matthew

Commented:
right click
mark
select it all
press enter
then paste it here

Commented:
also try to ping bbc.co.uk
if you get a responce then the problem is with internet explorer itself
i'll post a fix for it if thats the case
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Commented:
boot under safemode with networking with your network wire plugged into the ethernet plug
check if internet is working there or not?

Author

Commented:
Hi all
Apologies for delay in posting.I have been trying to upload a file using IE Stuff without success. I still cannot access the internet. I tried to ping bbc.co.uk with no success. I can't get into safemode with networking at all, computer just goes round in circles. I'm posting the results of ipconfig /all below and would be very grateful if you have any more advice.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\JollyJackTar>ipconfig /all
Windows IP Configuration
        Host Name . . . . . . . . . . . . : medcom26may2006
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : home
                                            home
Ethernet adapter Local Area Connection:
        Connection-specific DNS Suffix  . : home
        Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
        Physical Address. . . . . . . . . : 00-0C-6E-35-3C-6A
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.7
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : 14 July 2008 23:02:49
        Lease Expires . . . . . . . . . . : 15 July 2008 23:02:49
Ethernet adapter Local Area Connection 4:
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Virtual STB-S/-C/-T Network Adapter
        Physical Address. . . . . . . . . : 00-D0-5C-22-82-1B
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 192.168.48.21
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . :
Ethernet adapter Local Area Connection 2:
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Virtual STB-S/-C/-T Network Adapter
#2
        Physical Address. . . . . . . . . : 00-D0-5C-00-00-00
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 192.168.48.22
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . :
Ethernet adapter Local Area Connection 5:
        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Virtual STB-S/-C/-T Network Adapter
#3
        Physical Address. . . . . . . . . : 00-D0-5C-00-00-00
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 192.168.48.23
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . :
Ethernet adapter Wireless Network Connection 6:
        Connection-specific DNS Suffix  . : home
        Description . . . . . . . . . . . : BT Voyager 1010 USB Adapter #2
        Physical Address. . . . . . . . . : 00-90-96-6F-36-6C
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.3
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : 14 July 2008 23:02:54
        Lease Expires . . . . . . . . . . : 15 July 2008 23:02:54
C:\Documents and Settings\JollyJackTar>

Thanks
Matthew
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Commented:

Author

Commented:
Hi SheharyaarSaahil
Thanks for suggestion. I have tried WinSockFix but it has made no difference. I have also tried SystemRestore but that does not work either. All the points I have chosen that are highlighted come back as unable to restore to that point. Do you think a fresh install of Windows woukd help?
Thanks
Matthew
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Commented:
please try this,

goto start>run>msconfig>Services and tick Hide All Microsoft Services and then tick Disable All
now goto Startup tab and click on Disable All
Apply and restart
check if it can enable you to access the internet?

Author

Commented:
Hi SheharyaarSaahil
Thanks for latest suggestion. I have run msconfig as you said but I'm afraid it has made no difference. I'm particularly mystified as I still get the message that I'm connected to the internet and have an excellent connection. If I go to Start-Connect to everything looks fine and. as I have said, I have no problems connecting two other computers wirelessly to the same router. I guess the problem is something to do with corrupt registry entries on this particular computer?
Matthew
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Commented:
goto Start>Control Panel>Network Connections
right click your Wireless Connection>Properties
Double Click on Install TCP/IP entry under General tab
choose the following IP address and then enter the following settings

IP adress :              192.168.1.3
Subnek Mask:         255.255.255.0
Default Gateway:    192.168.1.1

Preferred DNS Servers: 213.42.20.20
Alternate DNS Servers:  (leave blank)

apply and check if you can connect to internet or not?

Author

Commented:
Hi SheharyaarSaahil
I have tried using your TCP/IP settings but still no joy.
Matthew

Commented:
try this
start run
cmd
ping bbc.co.uk

if you get a responce from this you know its just a problem with internet explorer

so copy and paste (right click on the black window) the following into command prompt

cd /d %SystemRoot%\system32
regsvr32 comcat.dll /s
regsvr32 shdoc401.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 asctrls.ocx /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browseui.dll /I /s
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
regsvr32 urlmon.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
regsvr32 inetcomm.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
regsvr32 WUAPI.DLL /s
regsvr32 WUAUENG.DLL /s
regsvr32 ATL.DLL /s
regsvr32 WUCLTUI.DLL /s
regsvr32 WUPS.DLL /s
regsvr32 WUWEB.DLL /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
exit

if there was no responce try the following
ping 212.58.224.131
(current ip for bbc.co.uk)
if there is a responce for that you have a DNS issue
let me know either way

Author

Commented:
Hi rjt82
I have done as you suggest and psate the results below. As you can see ping bbc.co.uk did not work but ping IP address returned first result for a long time! You say this indicates a DNS issue, any ideas as to where to go from here?
Thanks
Matthew
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JollyJackTar>ping bbc.co.uk
Ping request could not find host bbc.co.uk. Please check the name and try again.


C:\Documents and Settings\JollyJackTar>ping 212.58.224.131

Pinging 212.58.224.131 with 32 bytes of data:

Reply from 212.58.224.131: bytes=32 time=24ms TTL=122
Reply from 212.58.224.131: bytes=32 time=20ms TTL=122
Reply from 212.58.224.131: bytes=32 time=20ms TTL=122
Reply from 212.58.224.131: bytes=32 time=20ms TTL=122

Ping statistics for 212.58.224.131:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 24ms, Average = 21ms

C:\Documents and Settings\JollyJackTar>

Commented:
in cmd prompt
ipconfig /flushdns

if that dont work we need to check the dns settings on the router
or maybe you have a firewall of some kind blocking it

Author

Commented:
Hi rjt82
I have run flushdns but no joy yet.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\JollyJackTar>ipconfig /flushdns
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Documents and Settings\JollyJackTar>
I have already tried resetting the router and to the best of my knowledge have not added any new firewalls.
Matthew

Commented:
is your DNS client service running?
start => control panel => administrative tools => services

Author

Commented:
Hi rjt82
If you mean DNS Client under Component Services-Services(Local) then yes it is running.
Matthew

Commented:
different way of getting to it but yes

btw is your computer connected to 2 seperate networks?

Author

Commented:
Hi rjt82
I have three computers all connected wirelessly to one router. The one I'm having problems with is my main computer which is why it is so frustrating not being able to connect to the internet. But at lleast I can contact you on my other computer, connected to the same router as I have said. If it was a problem with the router I would have thought I would be unable to get on the internet at all.
Matthew

Commented:
whats Virtual STB ?

control pannel => network connections
advanced => advanced settings

make sure at the top of the list in your wireless connection (then your wired then this Virtual STB)

Author

Commented:
Hi rjt82
Not quite sure what you mean by Virtual STB or how to get at advanced settings. I'm going to try to attach a screen shot I have taken of my LAN. Have to go for the moment but back in the morning. thanks for all your help so far.
Matthew
LAN.doc

Commented:
well virtual STB is somethign installed on your PC, as far as i can tell its called virtual set top box

anyway
your on the right page (network connections)
look at the top file edit view ect.
you will see one called Advanced
then choose advanced settings
then
highlight your wireless connection and press the green arrow on the right hand side till its at the top

alterantively (as a good test) just disable all the other connections (other than the wireless) (diable LAN 2,4,5)

Author

Commented:
Hi rjt82
Hi again. I've moved wireless connection to the top and disabled all the other connections but still no joy.
Where do we go from here?!
Matthew

Commented:
whats in your hosts file?
C:\WINDOWS\system32\drivers\etc\

the following is the default XP Pro hosts file see if yours has any extra at the bottom

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost

Commented:
you could also do the following in command prompt

nslookup bbc.co.uk

an example for a reply would be:

Server:  BThomehub.home
Address:  192.168.1.254

Non-authoritative answer:
Name:    bbc.co.uk
Address:  212.58.224.131

Author

Commented:
Hi rjt82
I'm attaching two files
C;\Windows\system32\drivers\etc  and nslookup bbc.co.uk as you suggested.
Not quite sure what to make of either.
Back in a couple of hours.
Matthew
Driversetc.png
Microsoft-Windows-XP-nslookup-.doc

Author

Commented:
Hi all
I have been reviewing everything that has been suggested but am still unable to make any progress. I'm still mystified in that whether I use my wireless connection or an ethernet cable my computer is telling me that I have an excellent connection as normal but I still cannot access the internet. Do you think if I reinstall Windows that it will resolve this problem? I'm reluctant to do so as I have a feeling that it will not make any difference and it usually ends up being a lot of work.
Thanks
Matthew
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Commented:
can you please download Hijackthis, run, scan and save a log, then post it with your next comment(via attaching)
http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html
Top Expert 2006

Commented:
ok so the ping worked so your online open my computer and type a web addy in the bar at the top it will goto that address then u know its a problem with IE most likely a toolbar

Author

Commented:
Hi SheharyaarSaahil:
HijackThis log attached as suggested.
venom96737
Whatever I type in the address bar I cannot connect to the internet.
Matthew
hijackthis200708.txt

Commented:
something strange with ur DNS
who is your internet service provider?

one last test that i want to do, is get the DNS servers of your ISP, then enter tham manually into your network connection settings
then if that works we know the issue is how your PC is talking to the router

if it doesn't work then i'll have another think
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Commented:
you are running just too many security programs there!
did you follow the suggestion of disabling everything via msconfig?

we really want to check the connection from safemode with networking?
or may be you should try uninstalling your security programs, expecially bit defender to check if its not blocking your internet access?
Top Expert 2006

Commented:
well i would start by setting your prefered dns back to detect automatically because you would be getting your dns from your linksys router which is getting it from your provider.  The dns on the router is working fine other wise all computers in the house would be unable to access the internet so dns can be ignored and more focus should be on what is causing this computer to be unable to connect.  try uninstalling google desktop and the toolbar associated with it ive seen  that stop a computer from getting to webpages even though they were online.  Just for kicks insure that the work offline option isnt checked.  Goto files and uncheck it in IE if it is.

Author

Commented:
Hi everyone
Apologies for delay in posting but this problem really has me foxed.
rjt82
My ISP is www.eclipse.net.uk  I have spoken to them  today and they suggest it could be a problem with anti virus or firewall. I have entered their DNS settings manually but it makes no difference. They are saying that if my coonection works with two other computers the problem is not with the router or any ISP settings otherwise all three computers would be affected. Makes sense to me.
SheharyaarSaahil:
I have run diagnostic startup from msconfig and disabled BitDefender but neither make any difference. I have a problem trying to get into safemode with networking. Safemode with networking starts to load the drivers as per normal but them I get a flash of a BSOD error message which is too fast to read and the computer just starts to boot normally. However I try to start the computer that is what happens.
venom96737:
I have uninstalled Google desktop and insured that the offline option isn't checked, reset DNS to assign dynamically, again all to no avail.
I'm absolutely at a loss as to what to do next. Can I ask again if you think that reinstalling Windows might fix the problem?
Matthew
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This one is on us!
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Commented:
reboot your computer into safe mode with networking(f8 while booting) See if you can get online from there. As I said from the start it sounds like you have ome program blocking it.  Well its not really blocking it you have the connection just not able to browse.

Author

Commented:
Hi everyone
The problems just go on and on. Perhaps I should make the following another question?
I'm following Michael Stevens "How to Perform  Windows XP Repair Install". My problem is that it is not recognizing my C drive as one of the drive options at the start of the process. It  seems to be looking at a partition on the C drive which was created when I first bought the computer as an area where the original operating system was backed up. But when I look on my computer this has the letter G, not C. I'm even more confused as when trying to do the reinstall my "C" drive also has a partition of 7mb which it does not. I cannot select my real C drive at all. Any suggestiions?
Thanks
Matthew
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Commented:
you may have two physical hard drives, and the main system drive is a SATA one for which you have to load the drivers first by pressing F6 during the initial setup.

Author

Commented:
Hi SheharyaarSaahil:
Just tried as you suggested. Setup could not determine the type of my drive so it gave me two options: one to insert a floppy in drive A for my HDD which I do not have or two just to carry on which I did. Back to square one not recognizing my C drive. Do you think I should physically disconnect all drives except C?
Matthew
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Commented:
you can download the SATA drivers from the manufacturer's website of your motherboard.
once you get the, you are supposed to put them on a floppy disk and then insert it when it asks to insert the disk

but most of the systems now-a-days doesn't come up with a floppy disk; so below are 2 workarounds for it

1. burn the drivers onto a CD, and when the setup asks to insert the disk, take out the winxp cd, insert the drivers cd, let the setup to take the drivers from the cd, and install them, after it finishes take out the drivers cd and insert back the xp setup cd and continue with the setup.

2. use nlite to integrate the SATA drivers into your xp setup cd; follow this guide
http://www.digitgeek.com/how-to-slipstream-sata-drivers-into-xp-cd/

Author

Commented:
Hi SheharyaarSaahil:
I cannot find any SATA drivers for my motherboard but I'm sure that is not the problem as both internal drives are IDE. I did find some RAID drivers but installing them made no difference.
Matthew

Author

Commented:
Hi everyone
Good news Im finally back on the internet!
I moved the original operating system data on the partition on my C drive to a flash drive and then, using Partition Magic, deleted the partition. I was then able to access my C drive and reinstall XP using a CD that I had created slipstreaming my original XP CD with SP3. I was able to do a repair of my original XP installation and, apart from a few minor glitches along the way, everything went smoothly. My computer reinstalled IE7 and Im now back on the internet where everything is looking good.
What the problem was and how it came about I guess I will never know.
Im not quite sure how to award the points? I found Michael Stevens article on How to Perform a Windows XP Repair Install very valuable and that also led me to find out about Windows Slipstreaming. As it happens that was the key to this problem but Im sure all the other suggestions that you have made could have been the answers in other circumstances.
Id like to thank everyone for all their help and will award points very soon, suggestions welcome!
Thanks again.
Matthew


Author

Commented:
I finally rseolved the problem using a combination of my own knowledge and comments and suggestions from both SheharyaarSaahil & rjt82. Thanks to everyone who helped.
Matthew

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