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Problem importing a certificate

Last Modified: 2008-07-22
A user is trying to import a certificate (.p12 file) to access the English National Concessionary Travel System (ENCTS)
This certificate has been successfully imported by many of our users (and myself as a test)
She runs through the installation wizard, entering the password when required and using the defaults, and at the end gets the error message -
"An internal error occured. The private key that you are importing might require a cryptographic service provider that is not installed on your system"

I'm pretty certain that the problem is user specific, she mentioned that she had tried on a couple of PCs. I had look on one of them and I could import the same certificate file (although I am domain admin). I have tried making her a local admin on the PC and it made no difference so I don't think it is a machine security issue, nor do I think it is a problem with installation of components on the PC.
The PC is running Windows XP SP2

Any ideas?
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