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outlook 2003, operation failed. an object can not be found. when opening an attachement

total123
total123 asked
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Last Modified: 2012-05-05
Hi, i have a xp pro pc with office 2003 sp3. when in outlook, running with exchange 03, i can't open any attachments. i get the error :-

operation failed. an object can not be found.

this is with all attachments going back a long way.
But if i use exchange owa, i can open the attachments

iI've spent an hour on google with no luck
i have remade the profile. tried using imap instead of exchange. same problem.
tried not using cached mode.

I have logged on as another user and get the same problem. So it the outlook on the pc, rather than the server.
Comment
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It's probably the location of the temporary files that has become corrupt.

You can open the attachments within OWA as the attachments are stored on the Server, but in full Outlook client they are stored on the disk of the p.c.

http://support.microsoft.com/kb/817878

Is a useful article showing where the files are stored. I suggest renaming the folder and reopening outlook.

This should copy all the attachments back down again, and you should be able to access them
CERTIFIED EXPERT
Top Expert 2008

Commented:
Hello total123,

The Outlook folder where attachment opens may be full.  Instead of renaming the folder, it is easy to delete the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\\AppData\Local\Temporary Internet Files\Content.Outlook\X30MWG3N

Hope this helps!
war1

Author

Commented:
hi guys

i've tried both of the above, there was nothing in the temp folders, i looked in the reg and it was pointing to

C:\Documents and Settings\user\Local Settings\Temporary Internet Files\OLK97\

so i changed the folder OLK97old

ran outlook 2003 and it changed the reg and added the below folder

C:\Documents and Settings\user\Local Settings\Temporary Internet Files\OLK3\

still have the same problem. I do have show hidden folders/files enabled
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