briannw
asked on
CRM 4.0 needs restarting every morning
Hello,
We currently have a Windows 2003 x64, Xeon 2.0 GHz, 4GB RAM server running Microsoft Dynamics CRM 4.0. When everything is working, it runs smoothly and we love the program. However, every morning, both the Web Portal AND the Outlook clients that we have installed freeze and are not usable. Even when accessing CRM 4.0 from the server, it hangs and never completes.
No error messages on the web portal nor in the error logs. Every now and then we will have a pop-up on the server asking to send multiple reports to Microsoft (which we always do) that contain CRM Managed Events. But no other details are listed.
This was a fresh install NOT and upgrade and to resolve the issue, we have recycle the App Pool for CRM. I have also been fiddling with the timeouts and the recycle periods and nothing has seemed to come of it.
If you need more details, please let me know. Thank you very much!
We currently have a Windows 2003 x64, Xeon 2.0 GHz, 4GB RAM server running Microsoft Dynamics CRM 4.0. When everything is working, it runs smoothly and we love the program. However, every morning, both the Web Portal AND the Outlook clients that we have installed freeze and are not usable. Even when accessing CRM 4.0 from the server, it hangs and never completes.
No error messages on the web portal nor in the error logs. Every now and then we will have a pop-up on the server asking to send multiple reports to Microsoft (which we always do) that contain CRM Managed Events. But no other details are listed.
This was a fresh install NOT and upgrade and to resolve the issue, we have recycle the App Pool for CRM. I have also been fiddling with the timeouts and the recycle periods and nothing has seemed to come of it.
If you need more details, please let me know. Thank you very much!
Hi,
So you want to get away from having to restart every morning??
Is there anything else going on with that server that might be causing issues??
You could schedule an IISRESET overnight or even a restart of the services in question to avoid a complete restart.
Cheers,
MH
So you want to get away from having to restart every morning??
Is there anything else going on with that server that might be causing issues??
You could schedule an IISRESET overnight or even a restart of the services in question to avoid a complete restart.
Cheers,
MH
ASKER
Thanks for the reply. I guess a little more clarification is in order. We don't have to restart the server itself every morning, just recyle the Application Pool in IIS. I'm looking for a solution so that a recycle and/or restart of IIS is not necessary. Thanks!!
I see. What else is on the machine that might be causing this overnight glitch??
MH
MH
ASKER
Microsoft Exchange 2007, Active Directory, McAfee Virus Scanning (excluding directories).
There's quite a bit going on with that server. I'm not sure what would be causing the hang overnight but my guess would be an overnight process from Exchange or A.D....More likely Exchange.
MH
MH
Is CRM running in its own application pool?
And what account is the application pool running under? Usually Network Service works best with CRM.
Can you try creating a new application pool just for CRM and moving the ROOT and Help processes into it?
And what account is the application pool running under? Usually Network Service works best with CRM.
Can you try creating a new application pool just for CRM and moving the ROOT and Help processes into it?
ASKER
CRM is running under its own App Pool and under the authority of the Network Service account.
I have set it so that it recycles the App Poll every morning at 7:00AM, and also unchecked the options for timeout and queue limits. That seems to have fixed the problem, however I find it disturbing that I have to recycle the AppPool in order to have this system work efficiently.
I have set it so that it recycles the App Poll every morning at 7:00AM, and also unchecked the options for timeout and queue limits. That seems to have fixed the problem, however I find it disturbing that I have to recycle the AppPool in order to have this system work efficiently.
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How did you determine which user had the corrupt profile? And are you talking about an Outlook Profile?
ASKER
I have set Pings up between the client machines and the server machine to watch them while the hanging is going on and there is no change in the response times. Furthermore, there is also no spike in processing on the server. However, there is a spike on the processing of the clients, it spikes up to around 20% with iexplore.exe using the most power.
Our clients are Vista Business SP1, with IE 7 and Outlook 2007. All patches are up-to-date on server AND clients.
Thank you.