Hanging application ntvdm.exe in event log
One of my customers is experiencing the following error on a couple of their computers. What does it mean?
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/14/2008
Time: 10:07:31 AM
User: N/A
Computer: ASHMEAD-B11CF77
Description:
Hanging application ntvdm.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6e 74 76 64 6d 2e ntvdm.
0018: 65 78 65 20 35 2e 31 2e exe 5.1.
0020: 32 36 30 30 2e 32 31 38 2600.218
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 7/14/2008
Time: 10:07:31 AM
User: N/A
Computer: ASHMEAD-B11CF77
Description:
Hanging application ntvdm.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 6e 74 76 64 6d 2e ntvdm.
0018: 65 78 65 20 35 2e 31 2e exe 5.1.
0020: 32 36 30 30 2e 32 31 38 2600.218
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000
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ASKER
i am checking in with the client to see what apps they may be running.
Has the problem been solved?
"ntvdm.exe is process that belongs to the Windows 16-bit Virtual Machine. It provides an environment for a 16-bit process to execute on a 32-bit platform. This program is important for the stable and secure running of your computer and should not be terminated."
Did you install some legacy software recently?