troubleshooting Question

Can access VPN internally but not externally?

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TeddyZ83 asked on
VPNHardware FirewallsNetworking Hardware-Other
5 Comments1 Solution602 ViewsLast Modified:
I have a Sonicwall TZ180 and for some reason no one is able to connect using VPN from outside of the company.  If I launch the Sonicwall VPN client internally I can get through.  Externally though it just hangs on "connecting."  The configuration has not changed.  It is a broadband connection with a static IP address.  VPN was working well up until a few days ago.  The only change made was the hosting service but the IP stayed the same for the ISP.  Here is the error from the VPN client log.  Any ideas?

2008/07/10 23:15:50:461 Information <local host> Reading configuration file C:\Documents and Settings\user\Application Data\SonicWALL\SonicWALL Global VPN Client\SonicWALL Global VPN Client.rcf.

2008/07/10 23:15:52:544 Information <local host> Saving configuration file C:\Documents and Settings\user\Application Data\SonicWALL\SonicWALL Global VPN Client\SonicWALL Global VPN Client.rcf.

2008/07/10 23:15:52:564 Information <local host> The configuration file 'C:\Documents and Settings\user\Application Data\SonicWALL\SonicWALL Global VPN Client\SonicWALL Global VPN Client.rcf' has been saved.

2008/07/10 23:15:53:054 Information <local host> SonicWALL Global VPN Client version 4.0.0.830

2008/07/10 23:15:55:097 Information <local host> The connection "70.*.*.*" has been enabled.

2008/07/10 23:15:55:578 Information 70.*.*.* Starting ISAKMP phase 1 negotiation.

2008/07/10 23:16:13:904 Error 70.*.*.* An error occurred.
2008/07/10 23:16:13:924 Error 70.*.*.* The peer is not responding to phase 1

ISAKMP requests. 2008/07/10 23:16:14:235 Information 70.*.*.* Starting ISAKMP phase 1 negotiation.
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