troubleshooting Question

Outlook cannot find Exchange server

Avatar of robbcharlton
robbcharlton asked on
OutlookExchange
3 Comments2 Solutions2623 ViewsLast Modified:
Hello All.

I am preparing a new workstation for a user and Outlook 2003 will not connect to the Exchange server. When setting up the connection, I enter the server name and the user name, and when I click the "Check Name" button, I get the following error:

Action could not be completed. The connection to the Microsoft Exchange Server is unavailable.

I have tried disabling cached mode, can ping the Exchange server via IP address and domain name (DNS seems to be resolving ok) and even moved the workstation to a different physical connection just in case. None of my other 120 workstations are having a problem connecting to Exchange, including the user that this new workstation is intended for. Her existing workstation is not having a problem connecting to her mailbox.

It's probably something silly, but I'm stumped. Thanks in advance for the help.

ASKER CERTIFIED SOLUTION
robbcharlton

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