troubleshooting Question

Outlook cannot find Exchange server

Avatar of robbcharlton
robbcharlton asked on
3 Comments2 Solutions2623 ViewsLast Modified:
Hello All.

I am preparing a new workstation for a user and Outlook 2003 will not connect to the Exchange server. When setting up the connection, I enter the server name and the user name, and when I click the "Check Name" button, I get the following error:

Action could not be completed. The connection to the Microsoft Exchange Server is unavailable.

I have tried disabling cached mode, can ping the Exchange server via IP address and domain name (DNS seems to be resolving ok) and even moved the workstation to a different physical connection just in case. None of my other 120 workstations are having a problem connecting to Exchange, including the user that this new workstation is intended for. Her existing workstation is not having a problem connecting to her mailbox.

It's probably something silly, but I'm stumped. Thanks in advance for the help.


Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros