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Firefox on the Mac OSX Tiger won't open

ok for some reason I can't get Safari to open on my Mac G4 so I tried installing Firefox 3 and the same issue happened
where the icon in the dock bounces like it is opening but then nothing happens

could someone help me diagnose what the issue is with this older G4 mac and web browsers
when I click on other apps they open fine it seems like this issue is only with safari and Firefox
Web BrowsersMac OS X

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ferzx2008

8/22/2022 - Mon
strung

BTMExpert

ASKER
hmm ok tried the majority of those and it didn't really help
when we created a new user and clicked on the app Firefox shows in the dock bounces a few times and then disappears
BTMExpert

ASKER
we don't keep anything important on the computer
it just sits in our conference room
is there a easy way to format it without the original discs? or a way to request the original discs?
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James Murphy
strung

No. There isn't. Try downloading and installing the OS X 10.4.11 combo updater:

http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10411comboupdateppc.html
BTMExpert

ASKER
bleh just checked the system info again on the mac and it says it is 10.3.9
is there an updater for that?
strung

10.3.9 is as far as you can go without paying for an upgrade, but it would still be useful to try re-installing the combo updater:

http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=05640&cat=60&platform=osx&method=sa/MacOSXUpdateCombo10.3.9.dmg
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BTMExpert

ASKER
installed that patch but I still just get the bouncing and it closes
strung

Try restarting while holding down the shift key to force a disk repair, then restart.
BTMExpert

ASKER
hmm ok tried that didn't seem to fix it
how would I know if the disk repair actually went through?
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fblack61
strung

Open Disk Utility (in \Applications\Utilities ) and run Verify Disk. If it shows no errors, the disk was repaired (or was okay to begin with). If it still shows errors, you have a problem.

While you have disk utility open, you should also run "repair permissions".
BTMExpert

ASKER
I wasn't able to click on verify disk or repair disk it was grayed out
but I was able to repair permissions

but it still didn't fix it
strung

Repair Disk will be greyed out unless you boot from a system CD, but Verify Disk should work.
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strung

Also, try opening the Library folder at the root of the hard drive and dragging the folder "internet plugins" out to the desktop.
BTMExpert

ASKER
I still can't get Verify disk to ungrey

I moved the internet plugins folder to the desktop but still no change
strung

When in Disk Utility, make sure you have the volume you are trying to verify highlighted in the left hand pane, not the disk that contains the volume. That should ungrey "verify disk".
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BTMExpert

ASKER
on the left I have two options
74 GB HD
and then under that it has Macintosh HD
when I highlight either it stays greyed out
is there suppose to be a different option to click on?
strung

Should not be greyed out if you have highlighted Macintosh HD. That is baffling.

Check to see if " Journaling" is enabled on the drive. Open Disk Utility. In the menu click File/Enable Journaling.

Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot.

Then see if you can run Verify Disk
BTMExpert

ASKER
Journaling was already enabled when I went to file it just gave the option to disable journaling
so I rebooted holding down shift it did a safe boot I then opened up Disk Utility and clicked on Macintosh HD but Verify Disk was still greyed out
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strung

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BTMExpert

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can you suggest anywhere good to get a copy?
strung

BTMExpert

ASKER
I see it listed in a lot of spots but they all say it will only work on intel macs
but mine isn't an intel mac
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William Peck
strung

If you click on the system requirements link on the Amazon page linked in my last post, you will see the system requirements are:

System Requirements:

    * Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
    * 512MB of memory
    * DVD drive for installation
    * 9GB of available disk space
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple's .Mac service; fees apply.
ferzx2008

Firefox 3.0 is not compatible with OS X 10.3.9 try to install Firefox 2.0 or camino
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