Exchange
--
Questions
--
Followers
Top Experts
Outlook unable to open delegate mailbox
User 1: "NewGen"
User 2: "HR"
NewGen is a delegate of HR, with full editor permission for all folders.
When adding HR to NewGen's list of mailboxes (through E-Mail Accounts --> View or Change existing --> Change --> More Settings --> Advanced --> Open these additional mailboxes), it adds the mailbox successfully but attempting to expand the folder results in this error:
Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
When opening, say, HR Inbox through File --> Open --> Other User's Folder, it works fine.
You can see in the pictures
unable.JPG
able.JPG
User 2: "HR"
NewGen is a delegate of HR, with full editor permission for all folders.
When adding HR to NewGen's list of mailboxes (through E-Mail Accounts --> View or Change existing --> Change --> More Settings --> Advanced --> Open these additional mailboxes), it adds the mailbox successfully but attempting to expand the folder results in this error:
Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
When opening, say, HR Inbox through File --> Open --> Other User's Folder, it works fine.
You can see in the pictures
unable.JPG
able.JPG
Zero AI Policy
We believe in human intelligence. Our moderation policy strictly prohibits the use of LLM content in our Q&A threads.
ASKER CERTIFIED SOLUTION
membership
Log in or create a free account to see answer.
Signing up is free and takes 30 seconds. No credit card required.
Load up the HR's Outlook and do the above*
Gave all affected users full permission (owner) to the actual mailbox itself. Expanding the folder now shows JUST the Inbox, but permission just needs to be given to the subfolders I guess. Thanks!
Yeah you need to give permissions at Folder level seperately. You can give various permissions at Mailbox level. From memory, I think they are None, Reviewer, Editor, Publishing Editor and Owner. The limitations of each should be shown in the checkboxes as you select each permission. Owner is the highest permission so if NewGen needs just read/write access to HR's mailbox I would advise Editor permissions but glad it all worked.
EARN REWARDS FOR ASKING, ANSWERING, AND MORE.
Earn free swag for participating on the platform.
Exchange
--
Questions
--
Followers
Top Experts
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.