newgentechnologies
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Outlook unable to open delegate mailbox
User 1: "NewGen"
User 2: "HR"
NewGen is a delegate of HR, with full editor permission for all folders.
When adding HR to NewGen's list of mailboxes (through E-Mail Accounts --> View or Change existing --> Change --> More Settings --> Advanced --> Open these additional mailboxes), it adds the mailbox successfully but attempting to expand the folder results in this error:
Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
When opening, say, HR Inbox through File --> Open --> Other User's Folder, it works fine.
You can see in the pictures
unable.JPG
able.JPG
User 2: "HR"
NewGen is a delegate of HR, with full editor permission for all folders.
When adding HR to NewGen's list of mailboxes (through E-Mail Accounts --> View or Change existing --> Change --> More Settings --> Advanced --> Open these additional mailboxes), it adds the mailbox successfully but attempting to expand the folder results in this error:
Unable to display the folder. Microsoft Office Outlook could not access the specified folder location.
When opening, say, HR Inbox through File --> Open --> Other User's Folder, it works fine.
You can see in the pictures
unable.JPG
able.JPG
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kr0me
Load up the HR's Outlook and do the above*
ASKER
Gave all affected users full permission (owner) to the actual mailbox itself. Expanding the folder now shows JUST the Inbox, but permission just needs to be given to the subfolders I guess. Thanks!
Yeah you need to give permissions at Folder level seperately. You can give various permissions at Mailbox level. From memory, I think they are None, Reviewer, Editor, Publishing Editor and Owner. The limitations of each should be shown in the checkboxes as you select each permission. Owner is the highest permission so if NewGen needs just read/write access to HR's mailbox I would advise Editor permissions but glad it all worked.
Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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