VPN Connection error. 413
I have a user that when he tries to connect to the VPN. (Sometimes) he gets this error.
Unable to connect
Reason 413: User authentication failed.
I think it is that he is just putting in the Password incorrectly or something. but when I look further into this, I found this message.
Reason 413: User authentication failed.
--------------------------
Description or Action:
Either the user entered wrong user authentication information, or the client was not able to launch the XAuth (user authentication) process.
My question is. what is XAuth? And what makes it fail?
Thanks.
Unable to connect
Reason 413: User authentication failed.
I think it is that he is just putting in the Password incorrectly or something. but when I look further into this, I found this message.
Reason 413: User authentication failed.
--------------------------
Description or Action:
Either the user entered wrong user authentication information, or the client was not able to launch the XAuth (user authentication) process.
My question is. what is XAuth? And what makes it fail?
Thanks.
Last Comment
ASKER
I can't find anything on here about the Xauth? Which is what I was asking about.
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ASKER
Thank you for your help.
I had two cases in which the Client (v4.8) generated reason 413 (with correct username and passphrase):
- earlier this year it was a computer which did not meet firewall policy (the firewall software has been damaged and had to be reinstalled).
- yesterday it was token issue. The RSA token has desynchronized with RSA SecurID server and had to be resynchronized with the assistance of the VPN helpdesk. I wouldn't have figured it out without help as Cisco VPN Client haven't shown any warnings or errors (all options in the log settings were set to high priority).
BTW: our manual says, that there are few reasons for error 413 to appear:
- locked AD or token account
- dropped connection (which has to timeout before making another one)
- firewall and antivirus policy mismatch
- earlier this year it was a computer which did not meet firewall policy (the firewall software has been damaged and had to be reinstalled).
- yesterday it was token issue. The RSA token has desynchronized with RSA SecurID server and had to be resynchronized with the assistance of the VPN helpdesk. I wouldn't have figured it out without help as Cisco VPN Client haven't shown any warnings or errors (all options in the log settings were set to high priority).
BTW: our manual says, that there are few reasons for error 413 to appear:
- locked AD or token account
- dropped connection (which has to timeout before making another one)
- firewall and antivirus policy mismatch
VPN
A virtual private network (VPN) is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or travelling users access to a central organizational network securely. VPNs encapsulate data transfers using secure cryptographic methods and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted.
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Please read the below article:
https://wiki.brown.edu/confluence/display/CISDOC/VPN+(Virtual+Private+Network)+-+FAQ
http://its.uncg.edu/VPN/Troubleshooting/
http://supportwiki.cisco.com/ViewWiki/index.php?title=Category:Cisco_ASA_5500_Series_Adaptive_Security_Appliances&from=TCP+connections+that+pass+through+the+ASA+firewall+are+very+slow+when+the+SSM+module+i
http://www.cisco.com/en/US/products/ps6120/products_tech_note09186a00807e0aca.shtml