troubleshooting Question

Print functionality works fine but I cannot scan to my PC using HP Solution Center.

Avatar of jbocek
jbocekFlag for United States of America asked on
PeripheralsPrinters and ScannersWindows Vista
12 Comments1 Solution4350 ViewsLast Modified:
I recently swapped my DLink DI-624 wireless router with a Linksys WRVS4400N wireless router with VPN and now I cannot scan to my PC using the HP Solution Center software.   I can ping the printer, I can print to the printer and I can even access the printers web tool via an internet browser but when I try to scan the HP Solution Center sofware just hangs for a min or so and then presents an error message "Please ensure your device is connected and working properly and try again".   Today I tried reinstalling the old router and again I can ping the printer, I can print to the printer and I can even access the printers web tool via an internet browser but when I try to open the HP Solution Center sofware I get the following error message: "No HP devices have been detected. HP Solution Center will close now."   My laptop is wireless to the Linksys router, the printer is ethernet via ethernet extender (device that plugs into an electrical outlet by the printer and one by the router - then uses the homes elecrical wires to for ethernet conectivity between the extenders) Any help with this issue will be greatly appreciated!

PC: IBM T60p Laptop running Vista Ultimate
Router: Linksys WRVS4400N
Printer: HP 2840 All-In-One
Scan Software: HP Solution Center - Full Version v3.1

James
ASKER CERTIFIED SOLUTION
Computer101

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 12 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 12 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros