Avatar of Superdata
SuperdataFlag for Australia

asked on 

Crystal Reports won't load in Vista but OK in XP

I have a Windows Form VB.NET application using Crystal XI R2 to produce reports.  The application works flawlessly on other machines in Windows XP, but as soon as I try to load a report in Vista the program exits with the following message -

  Stopped working

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      Manufact.exe
  Application Version:
  Application Timestamp:      487ed6c1
  Fault Module Name:      unknown
  Fault Module Version:
  Fault Module Timestamp:      00000000
  Exception Code:      c0000005
  Exception Offset:      050e3ed0
  OS Version:      6.0.6000.
  Locale ID:      3081

This happens (only in Vista) whether the report is sent direct to the printer or to the Crystal Report Viewer and occurs at the crReport.Load (direct print) or New CrystalDecisions.CrystalReports.Engine.ReportDocument (viewer) statements.

Despite having Try/Catch blocks and exception handling in place I get no other error messages apart from the above.

I have downloaded and installed all of the CR XI R2 service packs up to SP4 on the development machine.
However, the Crystal redistributable file (CrystalReports11_5_NET_2005.msi  - 79346kb) is still dated 24/02/2006 which doesn't seem right.  

I have searched everywhere on the net and Business Objects sites to resolve this issue but can't find any similar cases or solutions.  Is there another patch to fix Crystal for Vista ?
Crystal ReportsWindows Vista

Avatar of undefined
Last Comment
Avatar of Mike McCracken
Mike McCracken

Avatar of frodoman
Flag of United States of America image

I assume Manufact.exe is the name of your application?

Can you preview the report on the Vista machine?  It could be a database driver issue - are you using a Vista compatible db driver?
Avatar of Superdata
Flag of Australia image


Yes Manufact.Exe is the name of the application.
No - I can't preview report or send direct to printer on Vista but it works fine in XP.
I have rebuilt with CrystalReports11_5_NET_2005.msm dated 10/04/2008, re-installed but still doesn't fix problem.
I don't think it is a database issue because rest of program loads and displays data (from SQL Server) fine.
Avatar of Superdata
Flag of Australia image

Blurred text
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Crystal Reports
Crystal Reports

Crystal Reports is a business intelligence application from SAP SE. It is used to graphically design data connections and report layouts from a wide range of data sources including Excel spreadsheets, Oracle, SQL Server databases and Access databases, BusinessObjects Enterprise business views, and local file-system information. Report designers can place fields from these sources on the report design surface, and can also deploy them in custom formulas (using either BASIC or Crystal's own syntax), which are then placed on the design surface. Crystal Reports also supports subreports, graphing, and a limited amount of GIS functionality.

Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews


IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo