troubleshooting Question

I am getting the error with the cystal reports on the production server

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brickworkFlag for India asked on
Crystal Reports
4 Comments2 Solutions1036 ViewsLast Modified:

I am getting the following error message after publishing the files on the production server. I have purchased the server space on Verio hosting provider. The reports just works fine on our Development server without any issues. I have got the different solutions from the other postings and other forums where it is advised to select the option of ".net frame work for crystal reports" while building up the project. And in the other solution it is been advised to include merge module. However, both of these solutions do not work in my case. This option will work only if I have the privilege of deploying the files on the server using remote desktop connectivity. Where as I have only control panel access through, which I will not be able to do any setup.

Is there any thing which I can do on my end, or do I have to call up the Verio Technical support for the assistance and to resolve the issue?

Thanks for your assistance in advance.


Detailed Error message:

Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: Could not load file or assembly 'CrystalDecisions.Web, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.

Source Error:

Line 55:                   </customErrors>
Line 56:
Line 57:                   <httpHandlers><add verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/></httpHandlers></system.web>
Line 58:       <location allowOverride="true" inheritInChildApplications="true">
Line 59:             <appSettings>

Source File: D:\Webs\amasis\web.config    Line: 57

Assembly Load Trace: The following information can be helpful to determine why the assembly 'CrystalDecisions.Web, Version=10.2.3600.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' could not be loaded.

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

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