We help IT Professionals succeed at work.

HP Laserjet 5000n having problems choosing correct tray

1,506 Views
Last Modified: 2013-12-15
We have an HP Laserjet 5000n which is about 6 years old.
Running Macs on OSX, printing through network.

Suddenly started having a problem with tray selection for A3.
Tray 1 is for manual, envelopes etc
Tray 2 is A4
Tray 3 is A3

When sending a print from, it seems, any program the printer processes the job and then says "TRAY 1 LOAD PLAIN A3"
If you load A3 into the manual tray, it prints fine. If you try and select another tray such as tray 3, which is the correct one, it prints it on A3 from tray 3 but wrongly scaled and positioned too low on the page. It then says "41.3 UNEXPECTED PAPER SIZE"
If you hit 'GO' at this point, it prints it again but still incorrectly!

I have removed both trays and air dusted the whole thing.
I have restarted it.
I have reset all the settings and memory.
I have removed it at the Mac end, re-added it after installing the latest OSX driver and still the same.

Any advice greatly appreciated.
Comment
Watch Question

This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.