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Rob Samuel
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HTC P6500 will not connect/sync

Hi,

My MD has a new HTC 6500 and it's a very good device. However, this week we've been having problems getting it to sync to the laptop.

Essentially, the problem is that you connect the HTC to the USB cable then vista picks it up (sound), then it appears on Mobile Devce Center and My Computer for 5 seconds then vista drops the connection (sound).

I've looked at all of the settings and tried it on my own laptop with no joy. We've tried different cables, and soft resets also.

Has anyone else come across this problem? It seems to me that there is some kind of restriction when trying to connect.

I look forward to your response.

Thanks in advance,

Rob
Windows OS

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Rob Samuel

8/22/2022 - Mon